Compare Hotels with a Wedding Venue in Ottawa

"Friendly and helpful staff."

"Clean comfortable room, loved the rainfall shower"

"The front desk staff are not very friendly. Checking in I was told they didn’t have a reservation for me - gave them my confirmation number and she still had trouble. I had reserved 2 rooms, she put us on opposite sides of the hotel - asked if we could be closer, and she replied, “No”. Asked about breakfast she pointed where it was served; the next morning after we ate a young man asked us for a “voucher” - “it’s not included with the room.” The call service on the first floor was horrible, along with the WiFi. Then when we checked out the gal said, “I have you in 2 different rooms “ - I explained that was where she put us. The maintenance gentleman was great."

"Great stay. Very clean and spacious. Added perk with complimentary breakfast. "

"Room is clean enough. Bed was pretty comfy. Check in staff polite. Breakfast and coffee were not great. Fine for a quick stop."

"I've stayed in this hotel many times over the years. The night I checked in, at 10pm, for my pre-paid 4 night stay I somehow had misplaced my credit card during the trip from Dallas to be used for "incidentals" and didn't have it with me. Granted, I stayed there 10 days before and am a Gold Member with Choice Awards. The individual manning the desk wouldn't let me check in without the card. Regardless of any of my credentials, history and pre-payment status. She said there were "rules" that had to be followed. So, there I was, 10 O'Clock at night, 500 miles from home, no credit card, no options other than to sleep in my car. In my opinion, there are several words that describe such treatment: inhumane, unkind, unreasonable, inexcusable, inconsiderate, inhospitable, unethical, unprofessional. These people are supposed to be in the "hospitality" business. You would think a service business would put a repeat customer first. Don't think they understand their mission. Fortunately, as I settled in my car preparing to sleep in the parking lot, I discovered the credit card between the seats, returned and successfully checked in. However, the damage was done. I hope this review is witnessed by a lot of travelers and hotel purveyors. Sometimes self imposed "rules" shouldn't apply."