CheapTickets Verified Review
"No dollies on a 7 story building. Two elevators for the entire building with only two people permitted at a time. Very very slow elevators. Waited through 11 elevators before we were able to get on. Booked a room with king room with ocean view. What we received was not what the online pictures and description showed. Sadly disappointed with view of other hotels and a tiny glimpse of ocean if you look out over rail. No microwave in room as stated in room description. During the night beginning around 11pm our neighbors were so disorderly it sounded like they were coming through the walls and balcony. Called the front desk 4 different times to report it from midnight until 4am. Only to be told nobody came to their door, we'll look into it, nothing we can do, and the fourth call we made we were hung up on by front desk personal. This is not what I expect from a Best Western. Parking is a nightmare. Not enough parking for guests. Cars were parked all over and blocking other cars from leaving. We had to wait for office to find owners to move vehicles before we could leave. We will not be back here and we will not recommend this place. "
A verified traveler from Georgia stayed at Best Western Castillo Del Sol