Expedia clearly advertised that within 2 miles there is free shuttle service, which is one of the reasons I chose the hotel. My husband and I are senior without a car travelling to Florida. We stayed 2 nights at Hyatt and joined another 10 cruisers, 4 children and 2 more seniors, in a different hotel because it offered 2 x 2 bedrooms suites. I googled online, and the hotel was 5 min. drive from Hyatt. We were refused the lift on our last day. It turned out that it took us 20/25 min. to walk in the heat because we had to carried our luggage. I asked for change for $10, and the same lady who refused our lift took over 5 min and 2 disappearances to come back to inform me that they have no coins worth $1. There was supposed to be a restaurant on site. The first time we asked, the front desk couldn't find the menu, told us it was online. No. Second time, a different lady found a menu, but it doesn't appear that the restaurant is operating at all. We walked to a nearby restaurant which a bus drive said, "It is "too dangerous" to cross that street." The mini market were a couple of shelves. A "no name" brand toothbrush with 1 tiny tooth paste sells for $5US. One can get them free at any Asian 2-Stars and up hotel. Even Motel 6 offered free bananas, microwave, cold and frozen food in venting machines. Need not say, I was disappointed.