We visit Disney at least once a month, and unfortunately, this hotel is not one we’ll ever stay at again. The employee who checked us in looked like he’d rather be anywhere else.
I can’t speak for the interior rooms, but the exterior room we stayed in was absolutely disgusting. The photos online are extremely misleading — they don’t reflect the actual condition of the rooms. Everything was old, outdated, and poorly maintained.
The bathroom was so tiny that only one person could fit at a time, which made getting ready a nightmare. The towels were stained, there was dirt and mold along the baseboards, and the walls desperately need repainting. When I went to make coffee, there were bugs on the coffee cups.
We texted the hotel after they asked how our stay was going and explained what we were experiencing. Their only response was, “We apologize for the inconvenience we can send you more cups.” — which, of course, never happened.
The beds are on very tall platforms, so if you have mobility issues or young kids, be careful — you basically have to jump up to get on them.
Lastly, the hotel advertises a “park shuttle,” but it’s extremely limited: only one pickup in the morning (45 minutes before park opening) and one return after the park closes — 1.5 hours after closing, to be exact. No other times available.
I’m leaving this review to help other families visiting Disney. This hotel is not one I would recommend to anyone in our Disney community.