Compare Hotels with a Gym in Newport

"Arrived for room at 11pm to find out the reservation was cancelled by the staff after “attempting to” contact me. Had already paid for everything and essentially received a shrug of the shoulders and a “too bad” mentality. Borderline worst service I have ever received, despite checking in on the app, calling the day before and confirming and paying they did absolutely nothing. Honestly, every person working the night of 5/2 should be let go or given a seminar in customer service or at a minimum how to interact with humans in a helpful or meaningful way. Pathetic."

"We needed extra linens and it took a couple of texts. "

"This hotel is inconveniently appointed, so old fashioned that neither TV was streaming capable. No Wi-Fi! The rooms are run down and old fashioned. I was very unhappy with it."

"Nice"

"N/A"

"Super friendly staff! From the front desk to the valet staff to the breakfast staff were all very nice and easy going. Property is looking a little weathered but still a nice stay."