Every desk agent I spoke to was friendly and helpful. The location of the hotel is great, central to everything there is to offer in Times Square and walking distance from all the restaurants and stores we wanted to go to. The room was very clean, room service visited every day. We were given extra towels and laundry bags when asked and the heat/thermostat worked pretty great considering it was very cold when we visited. The lobby was always clean and even though there was a considerable amount of people going in and out at all times of day and night, there were enough elevators to handle the foot traffic and we heard zero noise except for the occasional firetruck going down the street. There is a 24/7 coffee and fruit infused water bar in the lobby which was very convenient. It was also very nice if the desk agent to give us a snack and water bottles free of charge upon check in. The breakfast was okay, but considering you get what you pay for, we were prepared not to be impressed. There are plenty of places to grab breakfast and good coffee within walking distance if you’re picky. Also, our room was large, there was plenty of space to move around as both myself and husband are large bodied. I had no qualms about this hotel and would love to stay again in the future.