One of the worst hotel experiences I have ever had. The front desk staff are rude, unprofessional, and dishonest. We asked multiple times to switch our room and were assured it would be handled, but nothing was done. To make things worse, the staff member deliberately gave us a fake name, handed us keys that didn’t even work, and then had the audacity to rudely tell us to move our own luggage when we asked for help.
The behavior was shocking — disrespectful, dismissive, and completely unacceptable. After a long argument, we finally got the right keys, but still no assistance. This kind of treatment is a disgrace to any hotel that claims to care about its guests.
We are extremely annoyed, upset, and deeply disappointed by this experience. The lack of professionalism and outright rudeness at the front desk reflects very poorly on this hotel. If you value honesty, respect, or even basic hospitality, avoid this hotel at all costs.