The room was quite large, more so than expected based on reviews I had seen. It had 2 queen sized beds, however both beds were extremely creaky and felt unstable. The TV in the room did not work. It would turn on, then 90% of the screen would turn black. The reading lamps also didn't appear to be working, and it was difficult to access the plug sockets. When you could access them, for example when using the hair dryer, the plug would fall out. The shower was temperamental in terms of getting a good water temperature but it was a walk in which is useful if you have access needs. There was an AC unit in the room, but the windows would not open and they had duct tape on them which was strange. The room was quite clean but certain things such as old worn towels and a stain on the bedding made me feel a bit uncomfortable. Good things though were the storage cupboard that we used for hanging up clothes and also had an iron and ironing board in etc, the location was excellent and close to Times Square, The Rockefeller Centre etc so the hotel is perfect as a base. There is also luggage storage which is very useful. Downstairs is very bright and modern which is nice. I would stay here again and I would recommend it to others if they're looking for somewhere.