Compare Luxury Hotels in Liverpool

"I wasn't there very long, but the staff was very friendly and our room was very clean along with the lobby and hall. "

"I wish I could give this place a negative star review. Please listen to me when I tell you do not give this place your money (especially your credit card). When you arrive you are told to give your credit card information for a $100 “incidental fee” that is “refundable”. Keep this in mind. Right off the bat we were placed in the wrong room. At first I thought it was no big deal, these things happen. But when we were placed in the correct room, there was no heat and no hot water and it was single digits outside. We were cold. We booked a room for just one night (literally just slept there). I handed my room keys to the lady at the counter the next morning and left the hotel. The morning after that I was charged not only the $100 “incidental fee”, but an additional $25. Then the NEXT morning I was charged an additional $65! I called the hotel MULTIPLE times a day since then looking for an explanation and a refund. Each time I called I was told the manager was busy and they’ll get back to me. It’s been over a month and I still haven’t heard anything from them. "

"I’d give this hotel a 5 star, however, the walls are thin and the room next to ours kept us us literally all night!"

"very convenient location. friendly staff very clean owner on property was great bed was comfortable breakfast was convenient and good"

"The hotel was decent but our room was at the end of the hallway next to a staircase and door. All night long we heard people and the door opening and closing. "

"The hot jets were broken and the pool area did not have access to towels- "