Compare Hotels with a Wedding Venue in Independence

"There is no housekeeping unless you are in the room. The only deliveries to the room is via robot. No in room dining. Rooms were not that clean. Not convenient to downtown. Casino was great and casino restaurants were great. The hotel needs to step it up."

"Always stay here the night before our flight out of KC"

"You don't want this nightmare. The manager is the most unprofessional, rude, and mean. The rest of the staff is no better either unfortunately. You will be thrown out for asking about or for anything if the manger or staff doesn't like you. I overheard the staff talking about horrible about the guests while waiting for the elevator. Was told to leave for asking for corporate phone number and then was humiliated while the staff and manager stood by making rude comments towards me and my family. All while telling me to get my things out my room in 30 minutes as they stood and laughed. When I asked about a refund for the week I paid for, I was told too bad. I did what was asked and had all my things outside the room within the time frame I was gave just to then be told I could stay for the time I paid for just don't speak to any of the staff or else. This is no way to treat anyone. Especially after I just went through a house fire and is why I'm staying at your hotel while I seek another home for myself and my 8 yr old son. There was 1 person that treated guests the way they should be treated. He worked nights and was always polite and smiling. He was the only male front desk at night and the rest of the staff should take lessons on how customers service is done. Other than him, you will do everything thing possible to not cross paths with the staff. If you don't believe me, stay there for a week and ask for the corporate phone number and see what happens"

"The property isn't really what it appears to be online. It's in the manufacturing district, so there's really not a whole lot near it. Also, there's trains that run nightly and they all you know that they're running. It makes it hard to sleep through the night. The staff was friendly and helpful, but next time I'm in KC, I'd look for somewhere else."

"Very relaxing"

"I stayed at this property to be close to a work training site. The property and room was clean and staff were friendly. There was a mini fridge and microwave in the room. I reported two issues with the bathroom and it was never resolved during my stay by staff. I had to find housekeeper to obtain a new bottle of lotion to hang on the bathroom as the existing one was watery. In the hotel pictures on the website, it shows an area to order hot food and beverages. When I arrived, I was informed that the kitchen shut down a year ago. Very misleading. And the pantry area with items for purchase was only about 20% stocked. Please note that there are no restaurants or stores within walking distance so please be prepared to stock up on any snacks and other items for your room."