Compare Hotels with Suites in Durham

"There was a flight that booked their passengers here and it caused for a 2 hour wait time to check in. There was no other form of check-in and only one staffer. Clearly the staffer was frustrated and took it out accordingly. My room TV wasn't working had no soap and the AC rattled all night. I asked for an extedned check out and was rewarded 1 hour for 12 p m. Could not get my room turned down because i asked after 9 a.m. but was never instructed to do so, i asked at 10. Overall the elevator was broken and the roof had plenty unsightly roof leak stains and the rugs looked and amelled old."

"Everything was good"

"Clean and staff was nice "

"Room was never cleaned, bed was stripped and never remade for two days, trash was not emptied, the mattress had a big stain on it as did the carpet. Toilet had flushing issues. Had to ask for clean linen. Refrigerator froze milk. I reported this all to three different managers and was told they would look into Not worth the amount of money I paid to stay here. Refunds or apologies were never offered."

"cleaning ladies clean our room everyday , but the problem was the room was smell bad. It's probably from the carpet . I think renovation needs for the rooms. "

"Upsetting "