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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Free daily full breakfast
Lobby
Lobby
Pillowtop beds, desk, laptop workspace, blackout drapes

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$78
$68 nightly
$78 total
Total with taxes and fees
Feb 17 - Feb 18

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Bennett Place
    ‪2 min drive‬
  • Place, North Carolina Civil War Trail
    ‪2 min drive‬
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

2 Double Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 4

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

1 King Accessible Mobility Accessible Roll in Shower Microwave Refrigerator Working Desk Non Smoking

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, One Bedroom, Sofabed, 2 Bathrooms, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Living Area, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Suite-2 Double Beds, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 6

Suite-1 King Bed, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Similar properties

Lobby
Red Roof Inn Durham - Duke Univ Medical Center
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.4 out of 5, 1,002 reviews
$63 nightly
The price is $72
Jan 25 - Jan 26
Total with taxes and fees
Red Roof Inn Durham - Duke Univ Medical Center

About the neighborhood

Durham

When you stay at SureStay Plus Hotel by Best Western Durham Medical Center in Durham, you'll be in the historical district, a 4-minute drive from Duke University Hospital and 6 minutes from Duke University. .This hotel is 10.4 mi (16.8 km) from University of North Carolina and 10.6 mi (17 km) from Research Triangle Park.

What's nearby

  • Bennett Place - 2 min drive - 1.3 miles
  • North Carolina Civil War Trail - 2 min drive - 1.3 miles
  • Rhine Research Center Museum - 3 min drive - 1.7 miles
  • Duke University Hospital - 3 min drive - 2.1 miles
  • Duke University - 4 min drive - 3.6 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Shanghai Restaurant - ‬18 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel in Durham with free breakfast and a fitness center
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Durham? This hotel has 480 square feet (43 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 151 out of 1001 reviews
Rating 8 - Good. 188 out of 1001 reviews
Rating 6 - Okay. 228 out of 1001 reviews
Rating 4 - Poor. 216 out of 1001 reviews
Rating 2 - Terrible. 218 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Joseph

Stayed 1 night in Oct 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Robert

Business traveler
Liked: Cleanliness
Disliked: Room comfort

Too bright, too loud

Room never got dark at night! Glaring, very bright light outside window. And a smoke alarm in hall started chirping in tge early hours!
Stayed 2 nights in Oct 2025

10/10 Excellent

Lara

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price and stuff, it was quiet, comfortable and everything worked. It was clean and did the job. Can't complain.
Stayed 1 night in Sep 2025

8/10 Good

Seve

Stayed 1 night in Oct 2025

2/10 Terrible

Keiko

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Karen

It was ok
Stayed 1 night in Sep 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Bad

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.
Stayed 4 nights in Sep 2025

2/10 Terrible

Derian

Stayed 6 nights in Sep 2025

6/10 Okay

Lin

Traveled with family
I didn’t even want to take my shoes off in the room. The only nice thing was the bed was comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Scarlett

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, quiet & easy to access. Front desk staff was nice & I don’t have to put down a deposit
Stayed 1 night in Sep 2025

2/10 Terrible

jayda

Disliked: Cleanliness, staff & service, property conditions & facilities
I had got very bad services the room i was in had a roach infestation bad to where it was in the bed they didn’t want to give me half of my refund back or anything the man had said they will refund for a night a new man came in and said they wouldn’t do it it’s took the man at least 20 mins to move me to a different room , the man at the front desk was so unprofessional and just seemed likes they wanted the money they don’t try to satisfy customers or do good communication, it took the man for me to go back to my room to call me back downstairs to only give me $20 yeah that’s better then nothing but thas not what i was told and it took for me to have a whole reasoning and for me to say it’s okay to call me back to the lobby for it for when i was told i will be refunded one night it was unprofessional
Stayed 2 nights in Sep 2025

10/10 Excellent

Dean

Stayed 1 night in Sep 2025

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities
I went to breakfast when it was halfway over and the food n drink was almost gone except for bread for toast. The freshness of the milk n cereal was questionable. The room could have been cleaner. The location was good - easy on,/off to 85 and restaurants close by.
Stayed 1 night in Sep 2025

2/10 Terrible

Jibril

Stayed 7 nights in Sep 2025

6/10 Okay

Chuang

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is definitely not as good as the photos show, though it carries the "Best Western" brand. Surroundings of the property are not representing good neighborhood. Overall, stay is minimally ok, so is the "full breakfast". Asked frontdesk for lotion, no.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Desperately need to wash the windows. The rest of room was clean. No frills. Need extra blankets.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Good hotel
Stayed 1 night in Aug 2025

6/10 Okay

Terry

Jyrgkjbg
Stayed 1 night in Aug 2025

8/10 Good

Marcelita

Stayed 1 night in Aug 2025

10/10 Excellent

Remzo J

Stayed 3 nights in Aug 2025