Compare Hotels with Shopping in Downtown Atlanta

"I would never stay here again. They had to issue two sets of earplugs (still not enough) and should gave added eye coverings for all the light in the room (12 little lights and blackout curtains dud nit work). Slamming doors, construction across the street, sirens, loud patrons on the floor… ear plugs were not sufficient. I travel 200,000 miles a year and have seen the best and worst. Checking in was confusing. Me and three other new guests stood in the lobby trying to figure out where and how to register. The person working the counter was wearing street clothes do we could not tell he was an employee and the red “check-in” light was off (only saw it on as I checked out this morning). Oh his I miss being greeted with a smile and offer to help. You won’t find this here. I went to the front desk, which is indistinguishable form a food store counter, each day (e.g, but something, ask for directions) and each time I felt like I was disturbing their mobile phone time. Never again. "

"The hotel does not have parking, and you have to pay for your car per night."

"We booked a premium king suite through Hotels.com. When we entered the room we found it to have 2 double beds. Contacting the front desk, they said they were booked up and since we booked through a third party, priority went to other guests. After an hour texting with a customer service rep from Hotels.com, he was finally able to get a substitute king suite room."

"Hotel was not as advertised, especially the room. The curtain rod was broken and left in the corner of the room for me to find. The tables were not clean as well as the sheets and pillow cases. The front desk agent should also pay close attention when handling guest credit/ debit card, seeing that my card was authorized for another room that was not mine."

"Beautiful hotel and great location"

"Trying to park at the hotel was challenging, however once we found the parking garage across the street we were good. We had an amazing view on the 63rd floor. My only complaint was the shower smelled like mildew and the lack of hooks for towels to hang... Staff was great"