Compare Cheap Hotels in Chagrin Falls

"We’re entering the hotel, there was a gentleman there who you could tell what’s under mental distress. He was talking to himself, pacing the floor. I asked the staff member was she OK oh, and was he OK? She says yes that he’s always there he’s no bother. I understand the fact that you would not want to put someone out if it’s inclement weather. But also you have to remember that you’re running a business, and not all guests will be comfortable with walking in with a person that is experiencing some type of mental health issues being there in the lobby. Also, the rooms were not clean. They were very worn and old. Serious updates. Need to be done to this hotel."

"Everything was great no complaints. Staff friendly and accommodating."

"Very nice"

"This is a very beautiful hotel. I make it a point to compare every hotel I stay at, and this one stands out. Allowing two dogs free of charge is a great bonus. The area is beautiful, and the lighting throughout the hotel is excellent—especially helpful for people with low vision. The hotel is ADA accessible, and the staff all have great attitudes and provide excellent service. The lobby is truly five-star, and the room is fabulous. I would give this hotel 5 stars. The only thing I noticed was a couch with some scratches that may need attention."

"Food was great, staff was great, room was great!! Highly recommend!! "

"Excellent experience"