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Xoza Hotel Urban Escape

Property class: 3

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Photo gallery for Xoza Hotel Urban Escape

Indoor pool
Property video
Terrace/patio
In-room safe, free WiFi, bed sheets
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Lopez Portillo, Cancun, QROO, 77513
  • Place, Las Palapas Park
    ‪19 min walk‬
  • Place, Plaza 28
    ‪19 min walk‬
  • Place, Cancun Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Comfort Room

In-room safe, free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, free WiFi, bed sheets

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
BOK21
Downtown Cancun
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.0 out of 5, Very Good, 141 reviews
$30 nightly
The price is $41
May 8 - May 9
Total with taxes and fees
BOK21

About the neighborhood

Cancun

With a stay at Xoza Hotel Urban Escape, you'll be centrally located in Cancun, within a 5-minute drive of Cancun Mall and Ultramar Ferry Puerto Juárez. .This hotel is 9.9 mi (15.9 km) from La Isla Shopping Mall and 6.1 mi (9.8 km) from Langosta Beach.

What's nearby

  • Mercado 28 - 13 min walk - 0.7 miles
  • Mercado 23 - 15 min walk - 0.8 miles
  • Las Palapas Park - 19 min walk - 1.0 mile
  • Plaza 28 - 19 min walk - 1.0 mile
  • Cancun Mall - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪El Pocito - ‬7 min walk
  • ‪CLIPPER IV. El Popular Chino Chavez - ‬6 min walk
  • ‪Azadero "El Pook Chuuk" Cancun - ‬8 min walk
  • ‪La Loteria - ‬6 min walk
  • ‪La Tlayudería - ‬8 min walk

About this property

Xoza Hotel Urban Escape

Xoza Hotel Urban Escape offers 42 air-conditioned accommodations with safes and hair dryers. 50-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 42 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center.
Mingle with other guests at the complimentary reception, held daily. A complimentary continental breakfast is served daily from 7:30 AM to 11:00 AM.
Featured amenities include a 24-hour front desk and an elevator. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Xoza Hotel Urban Escape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 62 reviews
Rating 8 - Good. 12 out of 62 reviews
Rating 6 - Okay. 9 out of 62 reviews
Rating 4 - Poor. 2 out of 62 reviews
Rating 2 - Terrible. 3 out of 62 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
NICE PLACE TO REST, VERY CLEAN A NEW INSTALLATION
Stayed 2 nights in Nov 2025

8/10 Good

Jean Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Overall, the hotel was very good. The room was clean and comfortable, and the staff was friendly and helpful. The only downside was that the room did not have a closet or a microwave, which would have been convenient. Aside from that, everything else was great, and I had a pleasant stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Feroz

Stayed 1 night in Dec 2025

10/10 Excellent

Nelson

Stayed 4 nights in Dec 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y organizado, recomendado
Stayed 6 nights in Oct 2025

10/10 Excellent

Jizel Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with and minimalist 😍
Stayed 2 nights in Oct 2025

6/10 Okay

Mario

Stayed 14 nights in Aug 2025

4/10 Poor

Jordan Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.
Stayed 3 nights in Aug 2025

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness
Disliked: Amenities
It’s a very new property and didn’t have all the amenities ready.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dmitrijs

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful place to stay.
Stayed 6 nights in Jun 2025

6/10 Okay

Sebastiano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Stayed 1 night in Apr 2025

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Itzel

Stayed 1 night in Mar 2025

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025

6/10 Okay

Idanet, Chalmette

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, bonito y barato. El desayuno puede mejorar.
Stayed 1 night in Jan 2026

2/10 Terrible

Ale

Traveled with partner
Disliked: Amenities, property conditions & facilities
La habitación SOLO tenía 2 almohadas y 2 toallas cuando baje para pedir SOLO una toalla más se negaron rotundamente que es imposible tener más de 2 toallas por habitación lo volví a intentar con otro encargado y me dijo lo mismo, después por mi embarazo me es difícil dormir con una sola almohada pedí otra y se negaron mi esposo terminó durmiendo sin almohada para dármela a mí les dijimos que no había jabón para manos y nos dijeron agarren los que están dentro de la regadera. Ambos empleados súper descorteses, literalmente uno nos respondió es lo que hay y no puedo hacer más. Terrible experiencia y muy mal sabor de boca
Stayed 1 night in Jan 2026

6/10 Okay

jesus manuel guerra

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lhddly
Stayed 1 night in Jan 2026

8/10 Good

Stefhany

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La habitación estuvo limpia todos los días Gracias
Stayed 1 night in Dec 2025

10/10 Excellent

Ricardo Janeiro

Stayed 1 night in Dec 2025

4/10 Poor

Laura

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No había Internet, no aceptaban pagos con tarjetas y el desayuno muy poca variedad y el último día se descompuso el elevador, tuvimos que bajar 3 pisos cargando las maletas
Stayed 2 nights in Dec 2025

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia y cómoda
Stayed 1 night in Dec 2025

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente amenidades para un hotel boutique. En general el staff fue muy amable y el hotel estaba muy limpio.
Stayed 1 night in Dec 2025