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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

A beach view from a balcony with white wicker furniture and a clear blue sky.
A glass table with a croissant and a Starbucks drink, overlooking a beach with palm trees and a pool.
A spa room with a large bathtub, a wall with multiple small windows, and a vase with dried branches.
A poolside bar area with a view of the ocean, a bar counter, and a ceiling fan.
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
The current price is $246
$199 nightly
$246 total
Total with taxes and fees
Aug 20 - Aug 21

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Double Room, 2 Double Beds, City View

7.2 out of 10
Good
(38 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, cribs (free)

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(41 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Luxury Double Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

A hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Krystal Club with Balcony Ocean View, King Bed

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Krystal Club with Balcony Ocean View, King Bed

7.4 out of 10
Good
(19 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, two chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(45 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

In-room safe, blackout drapes, iron/ironing board, cribs (free)

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with a bed, a desk, a chair, a phone, a water bottle, and a view of the ocean.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a bed, a sofa, a desk, a chair, a TV, and a view of the ocean.

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

Poolside bar
Krystal Cancun
Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • All inclusive available
3.9 out of 5, Good, 1,563 reviews
$137 nightly
The price is $171
Aug 20 - Aug 21
Total with taxes and fees
Krystal Cancun

About the neighborhood

Cancun

With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and Hotel Zone Beaches. .This all-inclusive hotel is 0.3 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.6 km) from Forum Beach.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Nichupté Lagoon - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪El Mercado - ‬3 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Vips - ‬4 min walk
  • ‪Coral Café - ‬3 min walk

About this property

Krystal Cancun All Inclusive

Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 502 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy local and international cuisine at Aquamarina, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 5 meeting rooms available for events. Free valet parking is available onsite.
Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Fisheria - This restaurant specializes in seafood and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Fisheria
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% organic food
  • Built in 1981
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 599 out of 1409 reviews
Rating 8 - Good. 331 out of 1409 reviews
Rating 6 - Okay. 239 out of 1409 reviews
Rating 4 - Poor. 115 out of 1409 reviews
Rating 2 - Terrible. 125 out of 1409 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Irlanda

Disliked: Staff & service, property conditions & facilities
We stay in this place just for the location.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beach and hotel was great! Could upgrade their elevator but other than that 5 stars.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities
Clean rooms good staff right on the beach
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Anthony William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort, I higly recommend it.
Stayed 9 nights in Feb 2026
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel staff was friendly. Near shopping and many other.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities
Staff and amenities were great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Przemyslaw Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, best staff ever, beach clean and beautiful. Delicious food . Thank you so much .
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Hailey Marie

Rooms were clean, staff were great, res
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

jaime

Liked: Cleanliness, amenities, property conditions & facilities
The check in was great, and the staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice throughout the resort. Rooms and bathrooms were pretty clean! I would definitely come back!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Thalia De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Yugita

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort and staffs!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Gicela

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Loved I definitely came back
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Edwin

The location is one of the best
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was breathtaking and clean rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was mostly friendly and always tried to make your stay the best
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities
Amazing stay! Great atmosphere, food and drinks 🎉
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Raymond G

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little dated, staff was friendly and helpful and the food was better than average.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Vonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, from the friendly staff, extra amenities, cleanliness of the overall resort. Loved it.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay,
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

asiri

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
I honestly had a great time in the hotel
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well
Stayed 4 nights in Apr 2026