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Terracaribe Hotel - In Cancun (Downtown Cancun)

Property class: 3

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Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

A modern hotel with a pool, multiple balconies, and sun loungers.
A spacious lobby with wicker furniture, ceiling fans, and a glass coffee table with a plant.
A multi-level atrium with a central staircase, indoor plants, and a seating area with a table and chairs.
A hotel corridor with a number sign '102' on the wall, a potted plant, and outdoor seating.
A room with wicker furniture, a glass table, and a ceiling fan.

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is $41
$30 nightly
$41 total
Total with taxes and fees
Oct 25 - Oct 26

Explore the area

View in a map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Place, Museo Iconografico de la Carrera Panamericana
    ‪13 min walk‬
  • Place, Mercado 23
    ‪19 min walk‬
  • Place, Las Palapas Park
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A neatly made bed with a patterned blanket, a bedside lamp, and a small wooden nightstand.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Two double beds with wooden headboards, white bedding, and brown bed skirts in a hotel room with a tiled floor and a window with blinds.

Superior Room, 2 Double Beds

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room

Room

Family Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

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The price is $42
Oct 24 - Oct 25
Total with taxes and fees
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About the neighborhood

Cancun

A stay at Terracaribe Hotel - In Cancun (Downtown Cancun) places you in the heart of Cancun, a short 4-minute drive from Gran Puerto Pier. .This hotel is 9.5 mi (15.2 km) from North Beach and 3.8 mi (6.1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Séptimo Día Adventist Church - 10 min walk - 0.5 miles
  • Museo Iconografico de la Carrera Panamericana - 13 min walk - 0.7 miles
  • Mercado 23 - 19 min walk - 1.0 mile
  • Las Palapas Park - 5 min drive - 1.6 miles
  • Benito Juarez Municipal Building - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪La Casa De Las Mayoras - ‬3 min walk
  • ‪Donceles 28 - ‬4 min walk
  • ‪El Zurdo - ‬9 min walk
  • ‪Primo - ‬10 min walk
  • ‪taqueria bonampak - ‬5 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Terracaribe Hotel - In Cancun (Downtown Cancun) offers 55 air-conditioned accommodations with complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Guests have access to shared bathrooms. Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace.
Enjoy a meal at Los Caracoles or snacks in the coffee shop/cafe. The hotel also offers room service.
Featured amenities include express check-in and a 24-hour front desk.
Los Caracoles - Onsite coffee shop. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Shared bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 002-025-001894/2026

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 264 out of 787 reviews
Rating 8 - Good. 258 out of 787 reviews
Rating 6 - Okay. 163 out of 787 reviews
Rating 4 - Poor. 52 out of 787 reviews
Rating 2 - Terrible. 50 out of 787 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! The housekeepers were very friendly! Loved the pool and the amenities would come back!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean everything here. I never saw anyone cleaning the pool so that concerns me.
Chapel at the hotel
Pool
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The location is ideal, especially if you are going to Isla Mujeres. The property and room were exceptionally clean. The housekeepers do a great job. The bathroom amenities are very basic and few. The front desk staff would benefit from more customer service training. There's a barrier post at the cafeteria entrance, which makes it appear closed all the time. The menu was limited to eggs only. I was able to access transportation easily from the hotel, and I found the area relatively safe.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness

Nice budget hotel to stay, clean, pool, a/c

Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Agradable
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place smells dusty
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Disliked: Room comfort, communication

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023