Hotel NYX Cancun All Inclusive

3.5 star property

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Room options

View all photos for Standard Room

Standard Room | View from room

Standard Room

8.0 out of 10
Very good
(73 reviews)
  • 269 sq ft
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Room

8.0 out of 10
Very good
(6 reviews)
  • 452 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Suite

8.6 out of 10
Excellent
(40 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

7.8 out of 10
Good
(96 reviews)
  • 398 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (Sunset)

Suite (Sunset) | Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (Sunset)

8.8 out of 10
Excellent
(57 reviews)
  • 398 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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Exterior
Oleo Cancun Playa All Inclusive Resort
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  • Spa
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4.2 out of 5, Very Good, 1,846 reviews
$198 nightly
The price is $244
Dec 20 - Dec 21
Total with taxes and fees
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About the neighborhood

Cancun

With a stay at Hotel NYX Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall. .This all-inclusive property is 5.5 mi (8.9 km) from Delfines Beach and 4 mi (6.4 km) from Iberostar Cancun Golf Course.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.4 miles
  • Isla Dorada - 9 min walk - 0.5 miles
  • Cancun Interactive Aquarium - 10 min walk - 0.5 miles
  • Hotel Zone Beaches - 18 min walk - 1.0 mile
  • Marlin Beach - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun All Inclusive

On beach with outdoor pool, near La Isla Shopping Mall
Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the property include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 196 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with international cuisine at Deck, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Deck - This beachfront restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.

Renovations and closures

The following facilities or services will be unavailable from August 11 2025 to January 31 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • A tax is imposed by the city: USD 4.58 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
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Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 948 out of 1651 reviews
Rating 8 - Good. 380 out of 1651 reviews
Rating 6 - Okay. 183 out of 1651 reviews
Rating 4 - Poor. 57 out of 1651 reviews
Rating 2 - Terrible. 83 out of 1651 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

jillene

Stayed 3 nights in Nov 2025

10/10 Excellent

Fernando Tipacti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation spot!
Stayed 7 nights in Aug 2025

8/10 Good

Onome

Liked: Cleanliness, staff & service, property conditions & facilities
It’s really beautiful and I had so much fun
Stayed 1 night in Sep 2025

10/10 Excellent

Arito

Stayed 4 nights in Sep 2025

8/10 Good

Jacqualyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort and fresh food
Stayed 10 nights in Sep 2025

8/10 Good

Zhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 1 King Bed with 398 sqft but the staff downgraded us and positioned it as an “upgrade” to ocean view, while the actual room was really tiny with only 100+ sqft; it was just a double bed and smelly, let along it was just partial ocean view and the balcony doors couldn't function. Eventually we got the right room back but had to carry huge luggage all the way down from the 5th floor (no elevator) and across buildings. When we just arrived, the concierge kept pushing services even when we told him we were starving and tired. Nights were super loud with shows going until midnight, so make sure you bring earplugs. That said, I’m still giving credit that the staff are very friendly and patient. I saw the manager was onsite every day which was appreciated. The two restaurants serve great food. They had loud construction going on during our stay so make a note of that if you plan to book this place in the next 2-3 months.
Stayed 5 nights in Sep 2025

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very glad I’d good and service
Stayed 6 nights in Aug 2025

10/10 Excellent

Keyu

Stayed 4 nights in Sep 2025

10/10 Excellent

rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel. The staff is very respectful and helpful. Take care of you every moment you’re there. Definitely coming back
Stayed 2 nights in Aug 2025

6/10 Okay

Scott Michael, McDonough

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First day. I dont understand the positive reviews. Absolutely nothing special. Beach chairs are terrible, beach sargoso is not treated, food is average, "upscale" restaurants think they can require formal attire, drinks take forever and beer is warm. If you want something other than modelo, its extra. Service is below average of other resorts. Last day- Final thoughts are not much different than the first day. By Day 3, we gave up on eating in the hotel. The food was just pretty terrible at all times and days. The beach was plowed everyday after the first so we did have a nice beach day on the last day. Also shout out to Rafael, the bartender in the Lobby Bar. He should be in Vegas. And Luis on the beach. Overall, NYX is not a 4.5 star resort. At least not in Cancun. We will leave disappointed.
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria Franco and Alan

Liked: Cleanliness, staff & service, property conditions & facilities
What we liked was that everybody at the Hotel and Restaurants made us feel wonderful our favorite time of day was breakfast and dinner buffet’s having International food every night nd the service was excellent also the entertainment every night ❤️❤️❤️❤️
Stayed 9 nights in Aug 2025

6/10 Okay

Ashley Sherie

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was just “ok”. I don’t think the all-inclusive was worth it here.
Stayed 2 nights in Aug 2025

10/10 Excellent

maithe

Stayed 2 nights in Aug 2025

8/10 Good

Gabriela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. The food wasn’t amazing but I kind of expected that for all inclusive at that price.
Stayed 6 nights in May 2025

4/10 Poor

Ruth

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too many stairs..not enough resturaunt choices. Only one pool and water was HOT! No coffee shop in lobby. Esthetics of lobby outdated..pink and grey suede..ugghh! One oulet near bed..need more
Stayed 3 nights in Aug 2025

2/10 Terrible

Ismael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a TRAP place. Worse Hotel ever. Dirty, noisy, in construction with hammer drills working. All inclusive buffet a joke, all cheap foods included, but the good ones were not included and offered under HIGH prices. Standard food like shrimp, or ribeye not included, offered for more than $60. Not idea why Expedia offer this Hotel in this plataform.
Stayed 3 nights in Aug 2025

10/10 Excellent

PATRICIA, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 5 nights in Aug 2025

4/10 Poor

Sean

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water, service was slow at the beach restaurant, fridge in the room does not work, building is outdated, rooms are not that nice compared to where I have stayed before. Lobby bar does not open until 6pm. You have to go to the pool bar to get drinks. The food at the Hibachie and Italian restaurant were fantastic. They put us in a room directly beneath a room that was being remodeled. Just imagine loud hammering noises being right above you. Thankfully they moved our rooms but we had to give up the Ocean view. The pool is nice but not enough chairs or space for guest to sit.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Hotel NYX!!! The staff was so friendly and helpful, the food (especially the Umami restaurant) was great, the hotel was nice and clean and our room with an ocean view was stunning. Juan, one of the beach servers was fantastic and the front desk staff was so welcoming when we arrived. We had a lovely romantic weekend and would love to return again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Al Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Homaira Afzal

Traveled with group
Disliked: Staff & service, amenities
Pros-food quality and walking distance to shopping Everything else was pretty dissapointing. There def was a language barrier with majority of staff there as most of the guest spoke spanish and there didnt seem to be an issue for them, us in the other hand… The staff were very rude and dismissive to us, not sure why. Especially by the hostess at breakfast and lunch who seemed to just be annoyed by our presence. We werent offered condiments, water or simple common courtesy by the lunch and breakfast staff. The late dinner dinner staff who consisted of mostly males were exceptional however. Kudos to Inrique(i think), daniel, yoceline who was amazing on the beach and the entertainment staff. Our room was not cleaned during our 5 night stay, house keeping came by twice at 830am. Why so early on a resort, people are sleeping in. The pool shuts down early at 9pm, all food options shut down at 1030pm and the lobby shuts down at 12am. This made it very difficult to enjoy yourself. The drinks were veryyyy watered down even with double shots failed to really taste liqour in them. On our last night whilst checking out we had to carry our luggage down the very steep steps ourselves at 3am, no assistance offered. Rooms were very dated, bed uncomfortable, mini flat pillow and thin blankets with a very loud ac. Overall very unpleasant experience.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alex, Angleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2025

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thrilled with our stay at NYX! The location was walking distance to La Isla mall, and the bus stop to travel to other areas of Cancun was right outside the hotel. Shopping and nightlife up the road was too far for ME to walk (but was only 5 minutes by bus or taxi). The breakfast buffet was excellent. The other meals were good too, but the breakfast was over and above. There was never a wait for a table for any meal, and we traveled during peak season. Oscar helped my daughter book a hair appointment at the spa and he was so kind, as was every staff member we encountered. Our refrigerator wasn't getting cold, so I notified the desk, and it was fixed in an hour. NYX was kept impeccably clean at all times by housekeeping, and everyone went over and above to make sure we had a great stay. They offered lots of activities too! We did pool Zumba with Stephanie who was a great instructor, we took a guacamole class, played pool in the lounge and even sang karaoke, all included in our stay. The ONLY thing needing improvement is the towel issue. The pool was open until 9 or 10pm depending on the night, but the towel booth closed at 6, so if you wanted to swim after 6 you couldn't get a towel. Each guest is only given one towel for a shower, so we didn't want to use them for the pool too. We will definitely be back because our stay was exceptional, but in the future please consider keeping the pool towel booth open until the pool closes.
Breakfast was my favorite!
She made PERFECT omlettes EVERY time!
Lasagna
Stayed 4 nights in Aug 2025

8/10 Good

Lawrence

Stayed 3 nights in Jul 2025