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Hotel Ojo de Agua

3.0 star property

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Photo gallery for Hotel Ojo de Agua

Outdoor pool, sun loungers
Reception
Superior Room, Sea View | Beach/ocean view
Exterior
Sundeck

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast available
  • Housekeeping

Explore the area

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0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Place, Ojo de Agua Beach
    ‪2 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi

Standard Room

7.6 out of 10
Good
(21 reviews)
  • 154 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, free WiFi

Standard Room, 2 Double Beds

7.2 out of 10
Good
(59 reviews)
  • 195 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

7.4 out of 10
Good
(13 reviews)
  • Sea view
  • 154 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | In-room safe, desk, free WiFi

Family Room

7.8 out of 10
Good
(40 reviews)
  • 224 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Exterior
Hotel & Beach Club Ojo de Agua
  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, 681 reviews
Hotel & Beach Club Ojo de Agua

About the neighborhood

Puerto Morelos

When you stay at Hotel Ojo de Agua in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach. .This beach hotel is 12.3 mi (19.8 km) from Moon Palace Golf Club and 13.1 mi (21.1 km) from Maroma Beach.

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.1 miles
  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.1 miles
  • Puerto Morelos Town Square - 6 min walk - 0.4 miles
  • Puerto Morelos Artists’ Cooperative - 6 min walk - 0.4 miles
  • San Jose Catholic Parish - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Único Beach - ‬9 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬6 min walk
  • ‪Cantina Habanero - ‬4 min walk
  • ‪Peninsula - ‬5 min walk
  • ‪Don Ernesto's - ‬2 min walk

About this property

Hotel Ojo de Agua

Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 35 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
At Hotel Ojo de Agua, enjoy a satisfying meal at the restaurant. Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 250 for adults and MXN 250 for children
  • Airport shuttle fee: MXN 900 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 358 out of 1005 reviews
Rating 8 - Good. 273 out of 1005 reviews
Rating 6 - Okay. 164 out of 1005 reviews
Rating 4 - Poor. 106 out of 1005 reviews
Rating 2 - Terrible. 104 out of 1005 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

helen

Yes
Stayed 7 nights in Mar 2026

6/10 Okay

Elma

Traveled with partner
Liked: Staff & service
Stayed 1 night in Nov 2025

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Location is fantastic... Facility is very rough around the edges
Stayed 1 night in Dec 2025

4/10 Poor

Rosa

Disliked: Property conditions & facilities
This is an outdated place, some things are deteriorated, towels with holes, rusty showerhead, the TV screen had a line in the middle. The water tasted horrible. It looks much better in the pictures
Stayed 3 nights in Nov 2025

6/10 Okay

Francisco

Traveled with family
Liked: Cleanliness
was no hot WATER, WE HAVE TO MOVE TO OTHER ROOM, OTHER THAN THAT WAS OK.
Stayed 7 nights in Nov 2025

4/10 Poor

Brianna

Traveled with group
Liked: Cleanliness
Disliked: Amenities
There was no hot water in our room for the entire 6 days that we stayed there. Twice guests next door kept us up all night by either partying on the balconey at 3 am or smoking all night. The patio doors didn't seal properly so the neighbour's cigarrette smoke filled our room.
Stayed 6 nights in Nov 2025

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, beds comfortable, don't expect hot water, luke warm at best. Right on the beach, accomodating staff and a nice restaurant
Stayed 3 nights in Nov 2025

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a King Room with a sea view. The bed was not king size. It was maybe a queen in a double frame. That was fine. But the bed frame was only 6” off the floor and the window to see the ocean were barstool height. Higher up than normal windows. Then the next morning I attempted to take a shower. There was zero hot water. So I washed the needed parts and skipped the rest. The electric outlet in the bathroom did not work either. That was the last straw. I went down to the reception desk. I told the lady my issues and she said yes, they knew they had been working on it. I could get a new room to shower in. OMG! They knew and still put me in that room without telling me in advance. I would have the refused the ocean view that I couldn’t see anyway for hot water to shower and wash my hair. So frustrating!
Stayed 1 night in Nov 2025

6/10 Okay

timothy

Liked: Staff & service
Property needs some care however it’s proximity to the beach and staff safe the day for this hotel!
Stayed 1 night in Nov 2025

4/10 Poor

Elma

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No hot water in the shower tv. Problems Not my favorite
Stayed 2 nights in Nov 2025

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness
This wasnt a very nice experience. It does have does rooms they show, but they also have an old not that nice building not facing to the beach, that is below average. water pump was noice almost all day long, and theres many other things they could fix easy to get better acomodations. I booked just to relax 3 days, but it was dificult. Now, it was cheap, but not as cheap for the relation money: quality. The location is amazin, everything is on a walking distance, thou.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jose Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel tiene todo lo que necesitas. Es un hotel modesto y pequeño. Nunca habia tenido una habitacion tan cerca del mar, literalmente como 50 metros. Su restaurante es muy rico.
Stayed 2 nights in Nov 2025

2/10 Terrible

James

Stayed 1 night in Nov 2025

4/10 Poor

Peter

Traveled with partner
Disliked: Property conditions & facilities
Room was in need or repair and decorating, all very worn. Staff were excellent and aircon was good, very safe
Stayed 2 nights in Nov 2025

10/10 Excellent

Maria Isabel

Stayed 1 night in Oct 2025

6/10 Okay

Farley

Got there first room not good, they put us in another room air conditioning broke, 3 rd room was the best. Staff was nice, overall ok
Stayed 9 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper installations, right in front of the beach. Fair enough for the price.
Stayed 2 nights in Jun 2025

6/10 Okay

Carol, Port Coquitlam

Liked: Cleanliness, staff & service
The view from my room was stunning. I looked towards the pool, palm trees, and the ocean. It was very relaxing place to stay
Stayed 14 nights in Sep 2025

10/10 Excellent

Thomas, Kamloops

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regulars here and will keep coming back. This is not a five-star resort but is very clean and the staff are mucho friendly. The beautiful beach is 100 feet away and the hotel offers chaise lounge chairs for guests. Umbrellas are available. The restaurant next-door, seemingly on the same property, is very agreeable with good food and good prices. There are a ton of other good restaurants in easy walking distance, even for someone like me with a hip and knee replacement! The water isn’t potable and warm showers are hard to come by but everything else here makes up for these things. Ana, David, and Fernando (and the rest of the front end crew) make the check in process very easy.
Stayed 1 night in Sep 2025

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service
Spent 2 weeks it was great nice and quiet.
Stayed 14 nights in Sep 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general todo muy bien, solo no había agua caliente
Stayed 3 nights in Sep 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love coming to Ojo de Agua. staff are very friendly and helpful. only problem was that the safe was inoperable. i was informed they are planning getting the lock fixed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Giampiero, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel on the beach
Stayed 11 nights in Sep 2025

8/10 Good

Ronald

Liked: Staff & service
Chambre face à la mer très belle vue. Plage vraiment à côté, mais beaucoup de bateaux. Sécurité ok. Tranquille. À proximité de tout.
Stayed 2 nights in Sep 2025

2/10 Terrible

Sampath Gamini Seneviratne Wansooriya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
unfortunately we are not stay there due to visa problem so i have to cancel my trip so i was really disappointed when i spoke to one of your front office person to do some favorable reimbursement for my cancelation .but the respond to my request is big "SORRY"i will never recommend this hotel to any one i know that they are some policies but you always can bend it.
Stayed 5 nights in May 2025