6/10 Okay
Dong Min
Traveled with family
Jan 5, 2026
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Sensira Resort & Spa Riviera Maya for 7 nights / 8 days with our family during the Christmas season. The price was around USD $1,500 per person, which felt reasonable for the time of year.
Overall, the resort offers decent value for the price. The food quality was acceptable—nothing exceptional, but generally fine for an all-inclusive resort. Most staff members were friendly and did their best, and service in general was not bad.
One recurring inconvenience was at the pool area, where towels were often unavailable. On multiple occasions, we had to wait 30 minutes to an hour just to get pool towels, which was frustrating, especially with children.
The main disappointment, however, was how a hygiene issue was handled. We encountered a large cockroach-like insect (about 4 cm) in an indoor hallway. When reported, it was simply swept away and we were told not to worry. No immediate sanitation or pest control action was taken, and follow-up communication from the resort felt very minimal.
We understand this is a tropical destination, but for a family-oriented resort, we expected clearer procedures and better guest reassurance when such issues are reported.
In summary, Sensira is not a bad resort overall, and it may suit travelers who are not very sensitive to operational issues. However, improvements are needed in overall food quality, pool towel management and, more importantly, in how hygiene-related incidents are handled and communicated to guests.
Dong Min
Stayed 7 nights in Dec 2025
