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Hyatt Ziva Cancun All Inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Cancun All Inclusive

Aerial view
Creator video
View from room
8 bars/lounges, poolside bar
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
$561
$561 nightly
$561 total
Total with taxes and fees
Dec 16 - Dec 17

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • 1316 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(29 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

9.2 out of 10
Wonderful
(43 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1087 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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  • All inclusive
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Total with taxes and fees
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About the neighborhood

Cancun

With a stay at Hyatt Ziva Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. .This beach property is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.7 km) from Forum Beach.

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Vips - ‬6 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪The Club Lounge - ‬1 min walk
  • ‪El Mercado - ‬1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Luxury property on the beach, with 3 outdoor pools
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 547 guestrooms featuring free minibar items and espresso makers. Rooms have private balconies. LED televisions are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a steam room. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 8 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Hyatt Ziva Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1452 out of 1860 reviews
Rating 8 - Good. 235 out of 1860 reviews
Rating 6 - Okay. 65 out of 1860 reviews
Rating 4 - Poor. 36 out of 1860 reviews
Rating 2 - Terrible. 72 out of 1860 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, Doral

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is extremely clean and taken care of, food quality and variety needs some work, staff is a little excessive (I believe it’s the timeshare folks)
Stayed 3 nights in Sep 2025

10/10 Excellent

Kun

Stayed 6 nights in Sep 2025

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this resort and planning a 3rd!
Stayed 4 nights in Aug 2025

8/10 Good

Viviana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent. The views are amazing. You will never want to stay anywhere again.
Stayed 5 nights in Sep 2025

4/10 Poor

Autumn

Stayed 4 nights in Aug 2025

8/10 Good

Rustom

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach amazing staff. Tha remodeling was the only disappointment.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Armando

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice of restaurants and food. Habaneros was our favorite our waiters Alfonso, Rafael, Angel were extra helpful. Victor from Lorenzo’s also super awesome. The hibachi place was great as well our cooks fun and entertaining.
Stayed 5 nights in Sep 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best service. Every staff member is so friendly.
Stayed 4 nights in Sep 2025

10/10 Excellent

Iva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 5 nights in Sep 2025

8/10 Good

Xiaojing

Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable view
Stayed 3 nights in Sep 2025

10/10 Excellent

Weijia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

JOSEPH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FOOD IS GOOD AND SERVICE IS WONDERFULL.
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert James

Stayed 5 nights in Aug 2025

8/10 Good

Wen Ping

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
it’s clean.
Stayed 3 nights in Aug 2025

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, definitely will come again
Stayed 6 nights in Aug 2025

6/10 Okay

Danyu

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Service and staff were excellent. Beaches and pools were excellent. Food was very hit or miss. Drinks were subpar. Buffet was being renovated and that is my favorite dining option. Facility itself showing its age as rooms were already looking tired, beat up and dated. I was constantly being upsold services, food, and experiences even though its supposed to be an apl inclusive property. It felt like the base dining experience was being skimped on to force you to pay extra for premium dining options.
Stayed 4 nights in Aug 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Lisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent experience. Great food, service, and facility. We would definitely come back again in the future.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gabriel Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Aug 2025

4/10 Poor

Raixa

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Debo empezar diciendo que el hotel es semi inclusive y no todo inclusion, en todos los restaurants te ofrecian langosta a un precio que empezaba en 129$, el buffet lo estan prepared por lo que no existia, solo disponible un area en el desayuno, en el almuerzo tenias qué conformarte con el restaurant Italiano, el de hamburgers y papas frutas o el de un restringido menu de comida mexicana que se llama cerveza donde la comida es de malisima calidad y pica variedad, el restaurant de mariscos igual de muy mala calidad. En el area de la piscina te niegan traerte un hamburger o algo de comer, tienes que irlo a buscar tu mismo pues solo tienes este beneficio si pagas una cabaña que te Cuesta 183$ el dia, terrible. Para todas las comidas te ofrecen una activists en el area de la playa pero esto también requiere un costo adicional. Pagan con un carrito con agua de coco y cada uno por un precio adicional de 11 dolares. Todo inclusion? Pues no se dejen engañar. Yo pague un costo adicional por una habitacion con vista al mar que incluia una botella gratis, la cual tuve que reclamar en el area del front desk pidiendo que por favor, fuera un Cabernet aunque fuera el mas barata, y la respuesta fue que era imposible pues solo podian ofrecerme un vino espumoso. A pesar de estar alojada en el hotel te cobran por la actividad con los delfines empezando en 112$ por persona, no se me hace justo el precio, deberia ser cuando mas 50$. Y ahora les pregunto: tengo razon o no?
Stayed 6 nights in Aug 2025

10/10 Excellent

yanmei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, staff is very nice and friendly, only thing is the dishes from room service, the miso soup and chicken soup are too salty; salmon is the best!! Have different show every night and activities at pool everyday. Very enjoyable and relax. Good for kids family
Stayed 5 nights in Aug 2025

10/10 Excellent

Emily Zooali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Yudeisy

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome experience for all ages.
Stayed 4 nights in Aug 2025

8/10 Good

Malik

Stayed 6 nights in Aug 2025