Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Premium bedding, free minibar, in-room safe, blackout drapes
2 outdoor pools, pool umbrellas, sun loungers
55-inch plasma TV with cable channels, TV, DVD player

Room options

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

Junior Suite King Beachfront Swim up

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Double Accessible

  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King Accessible

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Family Junior Suite, King Bunk and Trundle Bed

7.8 out of 10
Good
(13 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed
  • Free WiFi

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Double Beachfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Ocean Front Double

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(23 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Ocean View Double

8.0 out of 10
Very good
(25 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Double

8.2 out of 10
Very good
(55 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King

9.0 out of 10
Wonderful
(77 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Double Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Ocean View King

8.6 out of 10
Excellent
(38 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Similar properties

About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 3.7 mi (6 km) from Langosta Beach.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 18 min walk - 1.0 mile
  • Cancun Interactive Aquarium - 4 min drive - 1.1 miles
  • Forum Beach - 5 min drive - 1.1 miles
  • Cancun Convention Center - 6 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • Lobby Bar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring free minibar items and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4214 out of 6646 reviews
Rating 8 - Good. 1499 out of 6646 reviews
Rating 6 - Okay. 556 out of 6646 reviews
Rating 4 - Poor. 172 out of 6646 reviews
Rating 2 - Terrible. 205 out of 6646 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Raymond Bert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Sunscape! The staff was great, the food was delicious and we loved the smaller size of the resort.
Stayed 7 nights in Feb 2026

8/10 Good

Jose

Stayed 6 nights in Jan 2026

10/10 Excellent

Alyssa

10/10 Excellent

Gobi

Stayed 5 nights in Dec 2025

10/10 Excellent

ling

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 7 nights in Jan 2026

10/10 Excellent

darby J

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food far exceeded our expectations. The resort was clean and the staff friendly and responsive. Activities were also fun. Very family friendly so if kids bother you this might not be for you because the hallways could be noisy at times. We had a great experience at Sunscape and we plan to return.
Stayed 6 nights in Jan 2026

10/10 Excellent

VICTOR BELTRAN

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was really good
Stayed 3 nights in Jan 2026

10/10 Excellent

Imani

Liked: Cleanliness, amenities, property conditions & facilities
Everything and everybody was amazing!
Stayed 4 nights in Dec 2025

10/10 Excellent

JACK

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2026

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly and welcoming
Stayed 6 nights in Jan 2026

6/10 Okay

SAMIR, MILWAUKE

Traveled with family
Beach front room is 20 % beach view & 80% concrete view. ‘All inclusive’i s misleading. Food specials are not included you”l have to pay $ 60 to $80 per person Same free food is served during our four days stay
Stayed 4 nights in Jan 2026

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Friendly staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The buffet and drinks were excellent and the staff extremely nice and attentive!!
Stayed 4 nights in Jan 2026

8/10 Good

Sylvia Maria

Stayed 7 nights in Jan 2026

8/10 Good

Mark Peterson

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall, great experience. We traveled with my elderly parents and were pleased with the accommodations for walking places around the property. Ramps everywhere and the stairs were broken up enough to not cause a problem. Our rooms were clean, though they are starting to show their age a little. Sliding doors a little hard to close, etc. We loved the food and drinks! We've stayed at several different hotels on hotel row and this probably had the best food. Bar tenders down on the beach were so great! The poolside food every day was exceptional! Our one complaint would be only having one fairly small sized pool. And the fact that it was loud, very loud at the pool all the time. Would be nice to have either a second, quieter pool, or to not have blaring loud activities and/or music all day.
Stayed 5 nights in Jan 2026

8/10 Good

Camie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great staff, one of the best food experiences we've had.
Stayed 5 nights in Jan 2026

10/10 Excellent

Ismail Kursad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
May need it some update but everything else is 5star from me, definitely place to go with kids
Stayed 4 nights in Jan 2026

8/10 Good

Rafaela

Stayed 4 nights in Jan 2026

10/10 Excellent

Patricia Lynn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so kind and welcoming. The variety of places to eat, along with the breakfast, lunch and dinner buffet, were filled with so many great choices. A little disappointed that there was a fee for the hot tub, but I understand that it can be over run by kids and I probably would have no chance to use it any way. Otherwise, it was a great trip at Sunscape Cancun!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Maria

Stayed 1 night in Jan 2026

10/10 Excellent

Kate

Stayed 4 nights in Jan 2026

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 3 nights in Jan 2026

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The food was just not great, Had no hot water except for last two days . The lobby has seating in main part that is off white and dirty. They served food outside by pools daily and really nowhere to leave your plates therefore birds. The bar was large but next to zero places to sit. So weird . If you were not at a show u basically had to be in your room. Room was fine except hot water problem. Just def not as nice as places that I have booked previously on Expedia. The food is the biggest disappointment. The theme nights were not great and such a small selection .
Raw chicken in Azur Asian restaurant . Kinda just ruined the rest of the food fo the week . Italian place was the option .
Stayed 6 nights in Jan 2026

4/10 Poor

Nayayjeet

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Amenities were not good and food was not good very less options
Stayed 4 nights in Jan 2026

10/10 Excellent

Lauren Ann

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place for a family. Great buffet, pools, coffee shop, staff...love it!
Stayed 4 nights in Jan 2026