Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
Lobby
55-inch plasma TV with cable channels, TV
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
The current price is $273
$221 nightly
$273 total
Total with taxes and fees
Jun 22 - Jun 23

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪18 min walk‬
  • Place, Forum Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

Junior Suite King Beachfront Swim up

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Double Accessible

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King Accessible

  • Lagoon view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Family Junior Suite, King Bunk and Trundle Bed

7.8 out of 10
Good
(14 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed
  • Free WiFi

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Double Beachfront

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Ocean Front Double

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(26 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Ocean View Double

8.2 out of 10
Very good
(28 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Double

8.2 out of 10
Very good
(61 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King

9.0 out of 10
Wonderful
(86 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Ocean View King

8.6 out of 10
Excellent
(42 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Similar properties

About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Gaviota Azul Beach. .This all-inclusive property is 4.8 mi (7.7 km) from Playa Tortugas and 5.6 mi (9 km) from Delfines Beach.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 18 min walk - 1.0 mile
  • Cancun Interactive Aquarium - 4 min drive - 1.1 miles
  • Forum Beach - 5 min drive - 1.1 miles
  • Cancun Convention Center - 6 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪El Mirador - ‬8 min walk
  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • Lobby Bar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring free minibar items and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4353 out of 6833 reviews
Rating 8 - Good. 1527 out of 6833 reviews
Rating 6 - Okay. 563 out of 6833 reviews
Rating 4 - Poor. 179 out of 6833 reviews
Rating 2 - Terrible. 211 out of 6833 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Erenik

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place for a family trip
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Subas

Liked: Cleanliness
Resort was really nice
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Madeline

Liked: Cleanliness, amenities, property conditions & facilities
wonderful staff , had an amazing stay
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Rahul Praveen Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly resort with an amazing view and delicious food
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, smaller resort but met our needs
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ying

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, amenities, friendly staff, great food
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Jackelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great, affordable resort!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Heather

Nice place; good food.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Patricia

Great spot to stay in Cancun - staff are all fantastic and deserve all the praise
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jaime Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small resort for families! Very clean and the beach is the best on the strip!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Amenities
The staff and location were amazing.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Nicole J

Liked: Cleanliness
Lovely resort. We really enjoyed all the restaurant options and the spa. Staff was very friendly and helpful
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Sehwan

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean hotel
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Veronique

Liked: Cleanliness, amenities, property conditions & facilities
The resort was extremely clean, the beach manicured, the staff helpful and friendly and the food was delicious.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kelsang

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean and nice place to visit with family and friends.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Allan Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property,awsome view from presidential suite that we had
Verified

10/10 Excellent

Robert Martin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay the pool is just so beautiful. It was our 30th anniversary so walking along the beach enjoying our stay was just amazing.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Tommaso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Eva

Liked: Cleanliness, amenities, property conditions & facilities
The room with ocean view was lovely.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
We had an AMAZING family vacay here. We're already looking to book our next stay~ our boys (6, 9 and 10) said this was the best vacation ever :O
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Mark F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kelly Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, great food, property was well taken care of. Housekeeping was amazing!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
The entire hotel, room and grounds were all fantastically maintained, Food was excellent and always plentiful.
Stayed 10 nights in Feb 2026