Compare Ski Resorts & Hotels in Canandaigua

"This hotel will meet your needs...that's it...not what I expected from a Hilton property....check in was quick and efficient...parking was plentiful...my room was dated and even had a leak in the ceiling...staff was great...but would I stay here again...no"

"I didn't like the place at all and actually checked out within an hour of checking in. I was told by expedia that I would get a refund but didn't receive one. I was assigned a room on the second floor but there was no elevator. Access doors locks were not working and the door was catching. I also saw a lot of random workmen going in and out of the hotel and hallways which made us feel unsafe. The room was smaller than I originally booked. The bathroom flush kept going on its own and the sink and the WC cistern were wet."

"I called 0n THREE occasions to make sure we would have a FRIST FLOOR ROOM!!!! First when I reserved the room IN JANUARY FOR APRIL 25 , then again in March. THEN THE DAY BEFORE !!!!!! At pre check in on line , I requested a first floor room !!! EVERY TIME I WAS ASSURED A FIRST FLOOR ROOM ! So we checked in and they didn't have us in a first floor room. They couldn't accommodate our request at the front desk!!! The coffee maker in our room didn't work !!! No coffee in the check in area !"

"I arrived at 430 to be told my room wasn’t ready. I had to wait an hour for my room. I have an 11 month old baby and if my family wasn’t there I would’ve been left to wait in the lobby. When asked how they could compensate I was told there was nothing they could do for me. My room was 2.5 hours late. They didn’t even apologize."

"Nice place. "

"Excellent hotel, highly recomended"