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Hotel Rialto

3.5 star property

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Photo gallery for Hotel Rialto

Front of property - evening/night
Interior detail
Superior Room, 1 King Bed | Living area | Flat-screen TV
Lounge
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
653 Pandora Ave., Victoria, BC, V8W 1N8
  • Place, Lower Johnson Street
    ‪1 min walk‬
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

Junior Suite, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite, 1 Queen Bed with Sofa bed

9.2 out of 10
Wonderful
(22 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | Flat-screen TV

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(12 reviews)
  • 336 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Living area | Flat-screen TV

Superior Room, 1 Queen Bed

9.2 out of 10
Wonderful
(96 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds | Living area | Flat-screen TV

Superior Double Room, 2 Queen Beds

9.0 out of 10
Wonderful
(52 reviews)
  • 230 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Living area | Flat-screen TV

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(74 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

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Lobby
Best Western Plus Carlton Plaza Hotel
  • Free WiFi
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4.5 out of 5, Wonderful, 1,312 reviews
$90 nightly
The price is $104
Jan 3 - Jan 4, 2026
Total with taxes and fees
Best Western Plus Carlton Plaza Hotel

About the neighborhood

Victoria

With a stay at Hotel Rialto, you'll be centrally located in Victoria, within a 5-minute drive of Victoria Harbour and Victoria Clipper Ferry Terminal. .This boutique hotel is 12 mi (19.3 km) from Butchart Gardens and 0.1 mi (0.1 km) from Mcpherson Theater.

What's nearby

  • Lower Johnson Street - 1 min walk - 0.0 miles
  • Government Street - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Bay Centre - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 25 min drive

Restaurants

  • ‪Tacofino - ‬6 min walk
  • ‪John's Place Restaurant - ‬1 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Toratiki - ‬2 min walk
  • ‪Subway - ‬2 min walk

About this property

Hotel Rialto

Hotel with a restaurant, near Victoria Harbour
Hotel Rialto offers 56 accommodations with coffee/tea makers and bathrobes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 56 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Enjoy recreational amenities such as a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and complimentary use of a nearby fitness facility.
Enjoy a satisfying meal at The Palms serving guests of Hotel Rialto. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Victoria? This hotel has 850 square feet (79 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
The Palms - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CAD 14.50 per day)
  • Street parking available
  • Secured, covered self parking on site (CAD 25 per night)
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Palms

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 850 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1911
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 25.0 per day

Property payment types

Important information

Optional extras

  • Covered self parking fee: CAD 25.00 per night (in/out privileges)
  • Nearby parking fee: CAD 14.50 per day(1312 ft away; open 24 hours)
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards

We should mention

A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Rialto
Hotel Rialto Victoria
Rialto Hotel
Rialto Victoria
Hotel Rialto Hotel
Hotel Rialto Victoria
Hotel Rialto Hotel Victoria

Hotel Rialto Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1728 out of 2475 reviews
Rating 8 - Good. 526 out of 2475 reviews
Rating 6 - Okay. 139 out of 2475 reviews
Rating 4 - Poor. 47 out of 2475 reviews
Rating 2 - Terrible. 35 out of 2475 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Room was not made up until 4:30 pm on the first day. Comments about lack of staff which a guest does not want to hear.
Stayed 3 nights in Sep 2025

6/10 Okay

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, the facilities, and the rooms were all very nice. The staff are very friendly and welcoming. However, there are many street-people in the area on the nearby streets and at night it was a constant party and loud noise outside of our window at the corner of Douglas and Pandora until after 3am. As well the crosswalk signals continually chirp away through all hours of the night like an alarm clock. It is hard to overcome the inconvenience of the noise factor. The hotel even puts foam ear plugs in the drawer of the bedside table for your use. So, while the hotel does everything they can to make your stay enjoyable, the local environment greatly detracts from the experience.
Stayed 1 night in Sep 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and beds. Staff was very helpful. View was non existent….. actually looking into another room..
Stayed 3 nights in Sep 2025

10/10 Excellent

Avaleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful front desk.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities
Comfortable, clean and a great area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

William

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
A one cup coffee maker would be great, not everyone likes espresso. Overall the room was comfortable and clean but certainly not worth the rate charged.
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to downtown.
Stayed 3 nights in Sep 2025

10/10 Excellent

Julia

Stayed 3 nights in Sep 2025

6/10 Okay

Samantha, Gig harbor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Genuinely everything about the experience was great and I loved coming here but Arlene small older lady who works at the front desk was extremely rude and dismissive during check out and it was clear she was not having a good day.. everyone else was wonderful. It’s highly unnecessary to farewell someone with such a demeanor.
Stayed 2 nights in Sep 2025

8/10 Good

Charles

Stayed 5 nights in Sep 2025

10/10 Excellent

Carolann

Stayed 1 night in Sep 2025

10/10 Excellent

Sue

Lovely Hotel

The area around this hotel is not the best, homeless folk and lots of sirens and noise.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very clean. Exceptional customer service. Very convenient location.
Stayed 1 night in Sep 2025

8/10 Good

shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place to stay good location but there is no parking.
Stayed 1 night in Sep 2025

8/10 Good

Lakotah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to check out downtown Victoria. The rooms were clean and tidy, beds comfortable. When having a concern with my original room, the staff did not hesitate to address my concerns and upgraded my stay, which was very kind of them.
Stayed 3 nights in Sep 2025

6/10 Okay

Phong

Traveled with family
Liked: Staff & service
Just in the center of everything.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff were lovely. The restaurant attached was also good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tamala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I know it’s a separate business but the bar was very rude
Stayed 2 nights in Sep 2025

6/10 Okay

Richard

Stayed 1 night in Sep 2025

10/10 Excellent

Lori, North Vancouver

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location downtown, an easy walk to the waterfront, shopping, and restaurants. Front desk staff were great, really helpful. The hotel is older but nicely updated. Our third-floor room overlooked City Hall across Pandora. Large fridge, desk, dresser, armoire - quite spacious. The Lavazza machine was a nice touch and could deliver hot water, but wasn't a fan of the plastic espresso capsules. L'Occitane products were great, and appreciated that they weren't single-use. Carpet could have been a bit cleaner, and there were a few minor maintenance issues in the bathroom that should be addressed. On arrival we were able to pull into the loading area on Pandora (one-way) and unload, before moving to the hotel's secure garage in a separate building on the other side of Douglas a half block away. It was fairly quick and painless, and that's what you get for a historic downtown hotel. The self-park option was just over $26.
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the great stay. I forgot to mention the shampoo attached on shower wall got off the shower wall by itself.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025