Compare Luxury Hotels in Tracy

"Great staff who are always accommodating!"

"Here is a **slightly refined version** including that detail: **Review:** During check-in, I was told there was an elevator to access the second floor. However, after searching around the property, I couldn’t find one. Later, when I checked with other staff members, they informed me that there is actually no elevator. Because of this, I had to carry my heavy bags upstairs myself, which was quite hectic after a long day of travel. It would be helpful if the information shared at check-in was accurate, especially for guests traveling with luggage. "

"My 4 year old loved her kids ‘den’ and the painted picture of the furry characters on the wall. As the place is clearly aimed at children a step stool for the sink and a flip down child sized toilet seat would have been good considerations. Water park floor and floors throughout the hotel were not clean but hardly surprising given the number of people there. It was so loud! We had to shout to hear each other most of the time. If you have sensory issues or want to eat reasonably healthily (not too much grease and sugar) plan accordingly! Plenty to do there and early check in was pleasantly easy and free!"

"Water coming from floor"

"Very strange check-in encounter. After confirming I booked/paid for a two bed room with a pool I was given the option to wait for my room or choose a room ready now but without the view. I told them I’d wait. An older Indian gentlemen’s came over and told me they don’t have anymore rooms with a pool view or rooms with 2 beds. Confused I told him I felt I should get what I paid for. Silence. The. He told me he had “upgraded” me. “For the kids though. If it was for you I would give you ZERO.” As he makes an O with his hand. I thanked him. Our room was not an upgrade and looked at a tree and the die of the building. My 9 yo made a comment that “that man was really mean. Why did he call you a loser?” Interrupte"

"No one at the counter to check me in for 8 minutes? 25 minutes to get a room service beer that they automatically tack on 18% to? Overcooked shrimp skewers. ROUGH surrounding area. The lipstick lip print on the room’s wall was concerning. "