See all properties

Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Children's activities
Lobby
Sports facility
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
$289
$260 nightly
$289 total
Total with taxes and fees
Apr 27 - Apr 28

Explore the area

View in a map
8000 Tartak Street, Carolina, 00979
  • Place, Carolina Beach
    ‪5 min walk‬
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Balneario de Carolina
    ‪2 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed (Top Floor)

View from room

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(59 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds (Top Floor)

9.0 out of 10
Wonderful
(88 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

View from room

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 450 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(26 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1064 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Studio, 2 Double Beds, Non Smoking (Nonsuite)

In-room safe, laptop workspace, blackout drapes, soundproofing

Basic Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(46 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Studio, 1 King Bed, Non Smoking (Nonsuite)

Basic Studio, 1 King Bed, Non Smoking (Nonsuite) | In-room safe, laptop workspace, blackout drapes, soundproofing

Basic Studio, 1 King Bed, Non Smoking (Nonsuite)

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(43 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(23 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

9.0 out of 10
Wonderful
(241 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(174 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

Similar properties

Beach nearby, white sand, beach umbrellas, beach towels
Hampton Inn & Suites San Juan
Isla Verde
  • Pool
  • Hot tub
  • Breakfast included
  • Free WiFi
4.5 out of 5, Wonderful, 2,207 reviews
$248 nightly
The price is $271
May 3 - May 4
Total with taxes and fees
Hampton Inn & Suites San Juan

About the neighborhood

Carolina

With a stay at Embassy Suites by Hilton San Juan Hotel & Casino in Carolina (Isla Verde), you'll be a 3-minute drive from Isla Verde Beach and 7 minutes from Condado Beach. .This casino resort is 5.5 mi (8.9 km) from Plaza las Americas and 5.6 mi (9 km) from Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Carolina Beach - 5 min walk - 0.3 miles
  • Isla Verde Beach - 5 min walk - 0.3 miles
  • Pine Grove Beach - 14 min walk - 0.8 miles
  • Balneario de Carolina - 2 min drive - 1.5 miles
  • Port of San Juan - 10 min drive - 6.8 miles

Getting around

  • Hato Rey Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪La Cueva Del Mar - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Pizza City - ‬9 min walk
  • ‪Lifeguards Of The Reef - ‬6 min walk
  • ‪Wendy’s - ‬5 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 313 air-conditioned rooms featuring refrigerators and microwaves. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary weekday newspapers, as well as phones with free local calls.
Relax and unwind with massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and a hot tub, a lucky night at the casino is the perfect end to the day. This resort also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at El Patio, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Carolina? This resort has 12000 square feet (1115 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in hallways (29 inches high)
  • Handrails in stairways (33 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 27.88 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
Embassy Suites San Juan
Embassy Suites Hilton San Juan Hotel & Casino Carolina
Embassy Suites Casino San Juan
Embassy Suites Hilton San Juan Hotel Casino
Embassy Suites Hilton Hotel Casino
Embassy Suites Hilton San Juan Casino
Embassy Suites Hilton Casino
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy San Juan
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites Carolina
Embassy Suites Hilton San Juan Hotel & Casino
Embassy Suites Hilton San Juan Carolina
Embassy Suites Hilton San Juan
Embassy Suites by Hilton San Juan Hotel Casino
Embassy Suites Hilton Juan Ca
Embassy Suites By Hilton Juan
Embassy Suites by Hilton San Juan Hotel & Casino Resort
Embassy Suites by Hilton San Juan Hotel & Casino Carolina
Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3038 out of 4502 reviews
Rating 8 - Good. 884 out of 4502 reviews
Rating 6 - Okay. 310 out of 4502 reviews
Rating 4 - Poor. 134 out of 4502 reviews
Rating 2 - Terrible. 136 out of 4502 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2025

8/10 Good

Jánary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Todo excelente, menos la cama súper incomoda, tuve que ir al sofá a dormir, sin abrirlo para dormir un poco. Lo demás excelente.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nurilay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was centrally located. Super clean too. Hotel is beautiful.
Stayed 3 nights in Jan 2026

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
It was a little dated, but not bad . Very clean and was cleaned everyday great !
Stayed 5 nights in Dec 2025

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Staff was nice. I would definitely stay here again.
Stayed 4 nights in Dec 2025

8/10 Good

Reinaldo, Stockbridge

Traveled with family
Liked: Cleanliness, property conditions & facilities
Blanca at the front desk was awesome but Jessmarie needs customer service training. She cut me off several times when I asked questions by repeating the verbiage she has to say at check in. She also did not like that I did not speak Spanish. I felt very unwelcome and that I was a bother to her. We had problems with the parking but I avoided her every time.
Stayed 6 nights in Dec 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and cleanliness of the property.
Stayed 7 nights in Dec 2025

8/10 Good

Thais

Liked: Cleanliness, amenities, property conditions & facilities
Omelets are as usual amazing. Room was clean, pool was great! Rooms can use some update but other than that definitely e great stay!
Stayed 1 night in Jan 2026

8/10 Good

Clifton Ladell, Venice

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly, helpful and accommodating
Stayed 10 nights in Dec 2025

2/10 Terrible

Glysell

I am writing this review to warn other guests and to bring serious attention from corporate leadership. During my stay at Embassy Suites by Hilton San Juan Hotel & Casino, I was falsely accused of smoking or vaping in my room—something I have never done in my life. I do not smoke, vape, or use e-cigarettes, yet I was charged over $500 for a “smoke detector fee” with absolutely no evidence and no due process. The alleged incident occurred while I was in my room getting ready for dinner, and no one notified us at the time. We were only informed the following morning, after the charge had already been applied. I immediately asked the front desk to inspect the room themselves and investigate, but the manager on duty was dismissive and uninterested in resolving the issue. The charge was reportedly initiated by Manager Aisha Torres, yet we were never notified when the so-called incident occurred. When I escalated the matter further to the Director of Operations, Alejandro Rios Cardona, his response was equally dismissive. He refused to escalate the issue, claiming that no one above him had authority—a statement that is both alarming and unprofessional in a major Hilton-branded property. Despite my repeated attempts to explain that their detection system may be flawed, management insisted their system “never fails.” However, a simple online search reveals multiple guest reports of similar questionable smoking charges at this same hotel, which raises serious concerns about the in
Stayed 3 nights in Dec 2025

10/10 Excellent

Susan, Worcester

Traveled with partner
Liked: Staff & service
Breakfast is great and the evening reception. The pool is the best feature of this property! It’s fairly clean but nothing exceptional.
Lobby in PR
Stayed 3 nights in Oct 2025

4/10 Poor

Melissa

Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place only complaint might be is I got woken up from the planes a couple nights. Super close to airport
Stayed 5 nights in Dec 2025

10/10 Excellent

Myriam

Stayed 1 night in Dec 2025

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean large room, friendly staff, good breakfast
Stayed 5 nights in Dec 2025

2/10 Terrible

Hadeel

Stayed 1 night in Dec 2025

10/10 Excellent

Ronald K

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice place and convenient location.
Stayed 4 nights in Dec 2025

8/10 Good

Mimi

Traveled with family
Not a bad stay for a few days but definitely wanted to point out a few things that I didn’t find out until I checked in: no streaming television - only cable network, pool is not heated, breakfast like was really long one morning as the made to order eggs line was closed. It’s about 5 minute walk to the beach and 24 hour pharmacy, good location.
Stayed 3 nights in Dec 2025

6/10 Okay

James

Stayed 5 nights in Dec 2025

10/10 Excellent

David

Stayed 3 nights in Nov 2025

2/10 Terrible

Barbie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I recommend staying anywhere but there. So much money for a place that is not close to anything. Then all these hidden fees on top of how expensive it is. I will never be coming back again. Also the manager is extremely rude.
Stayed 5 nights in Dec 2025

10/10 Excellent

Subramanyam

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place
Stayed 4 nights in Dec 2025

8/10 Good

yan

Stayed 6 nights in Dec 2025

8/10 Good

Kevin, Brewster

Liked: Cleanliness, staff & service
We liked mostly everything with hotel EXCEPT the rooms were way too cold !! Very uncomfortable to sleep turned AC off but rooms were still freezing. Other than that everything was good . Probably would choose another property for next stay
Stayed 6 nights in Dec 2025

8/10 Good

Susan

Stayed 3 nights in Dec 2025