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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

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Lobby
Lobby
Sports facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
$352
$317 nightly
$352 total
Total with taxes and fees
Jan 20 - Jan 21

Explore the area

View in a map
8000 Tartak Street, Carolina, 00979
  • Place, Carolina Beach
    ‪5 min walk‬
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Balneario de Carolina
    ‪2 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(57 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds (Top Floor)

9.2 out of 10
Wonderful
(83 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 450 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(26 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1064 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(41 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.0 out of 10
Wonderful
(18 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(39 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(22 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed

8.8 out of 10
Excellent
(225 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(164 reviews)
  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds

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Beach nearby, white sand, beach umbrellas, beach towels
Hampton Inn & Suites San Juan
  • Pool
  • Hot tub
  • Breakfast included
  • Free WiFi
4.5 out of 5, Wonderful, 2,181 reviews
$302 nightly
The price is $329
Jan 22 - Jan 23
Total with taxes and fees
Hampton Inn & Suites San Juan

About the neighborhood

Carolina

With a stay at Embassy Suites by Hilton San Juan Hotel & Casino in Carolina (Isla Verde), you'll be a 3-minute drive from Isla Verde Beach and 7 minutes from Condado Beach. .This casino resort is 5.5 mi (8.9 km) from Plaza las Americas and 5.6 mi (9 km) from Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Carolina Beach - 5 min walk - 0.3 miles
  • Isla Verde Beach - 5 min walk - 0.3 miles
  • Pine Grove Beach - 14 min walk - 0.8 miles
  • Balneario de Carolina - 2 min drive - 1.5 miles
  • Port of San Juan - 10 min drive - 6.8 miles

Getting around

  • Hato Rey Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Pizza City - ‬9 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪La Cueva Del Mar - ‬2 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Alelí Restaurant - ‬6 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Suburban resort with a casino and free breakfast
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 313 air-conditioned rooms featuring refrigerators and microwaves. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary weekday newspapers, as well as phones with free local calls.
Relax and unwind with massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and a hot tub, a lucky night at the casino is the perfect end to the day. This resort also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at El Patio, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Carolina? This resort has 12000 square feet (1115 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 27.88 per night)
  • Covered valet parking on site (USD 33.45 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in hallways (29 inches high)
  • Handrails in stairways (33 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 27.88 per night
  • Covered valet parking fee: USD 33.45 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
Embassy Suites San Juan
Embassy Suites Hilton San Juan Hotel & Casino Carolina
Embassy Suites Casino San Juan
Embassy Suites Hilton San Juan Hotel Casino
Embassy Suites Hilton Hotel Casino
Embassy Suites Hilton San Juan Casino
Embassy Suites Hilton Casino
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy San Juan
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites Carolina
Embassy Suites Hilton San Juan Hotel & Casino
Embassy Suites Hilton San Juan Carolina
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Embassy Suites by Hilton San Juan Hotel Casino
Embassy Suites Hilton Juan Ca
Embassy Suites By Hilton Juan
Embassy Suites by Hilton San Juan Hotel & Casino Resort
Embassy Suites by Hilton San Juan Hotel & Casino Carolina
Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2950 out of 4358 reviews
Rating 8 - Good. 867 out of 4358 reviews
Rating 6 - Okay. 289 out of 4358 reviews
Rating 4 - Poor. 122 out of 4358 reviews
Rating 2 - Terrible. 130 out of 4358 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Pedro

Stayed 4 nights in Nov 2025

10/10 Excellent

Sol M

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia. La ubicación del hotel es excelente y el personal muy amable.
Stayed 2 nights in Oct 2025

6/10 Okay

Jonathon

Traveled with family
Liked: Cleanliness, staff & service
Hotel room was great , staff super friendly and good food options . But the location of hotel was awful , soon as you walk off property you’re in a bad area . Homeless , feces , and theft is a problem around the location of the hotel . Wear your bracelet from hotel at all times . We won’t be coming back to this location. I would recommend staying closer to old San Juan .
Stayed 3 nights in Oct 2025

10/10 Excellent

Rudy

Liked: Cleanliness
Stayed 4 nights in Oct 2025

8/10 Good

Felipe

Stayed 1 night in Sep 2025

10/10 Excellent

JANAE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff! Beach within walking distance! Exceptional pool with plenty of seating!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ronele

Traveled with family
Liked: Cleanliness, amenities
The hotel stay is very friendly. The hotel is clean, close to the airport and convenient to popular areas in San Juan.
Stayed 1 night in Oct 2025

6/10 Okay

erlyn

—
Stayed 3 nights in Oct 2025

8/10 Good

CARMEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

2/10 Terrible

Anaise

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Book Here They Scam you for bogus Charges! How does ALEJANDRO RIOS CARDONA still have a job at this place he is the biggest crook I ever met Hilton should be sued for this guy having s job here! Don’t book at this hotel if you want an actual good stay in PR. He will ruin your entire trip.
Stayed 1 night in Oct 2025

6/10 Okay

Morvens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Janneh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. I will recommend, minus the hotel over booking rooms which lead to long delay for me to get my room.
Stayed 4 nights in Oct 2025

10/10 Excellent

Raquel

Stayed 2 nights in Oct 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service
My overall stay was excellent, the staff was friendly and welcoming especially the ladies at the concierge desk, same breakfast menu daily but there was a variety of options, I love the 5:30-7pm vibe with the two drinks n snacks, a good way to unwind. The restaurants were great, love the casino. Uber is the best form of transportation, Ole San Jaun was amazing, eevdidnt do the tour we just walked around ourselfs, ate, drink and shop. We also took the $1 ferry to Cantano, another beautiful town... love the local beer Overall.... Excellent we will do this again
Stayed 4 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Jesus

Stayed 1 night in Oct 2025

2/10 Terrible

Tomas

Disliked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Carolyanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great customer service.
Stayed 1 night in Oct 2025

6/10 Okay

David

Traveled with group
We were not aware the pool was having a private event and that half the pool was not available to us. The chairs were all claimed by the people from the party. We couldn’t go on their side but they could come to our side. We paid the resort fee and felt our enjoyment was diminished. The guests were very rude and loud. Many guests had no wrist band but again took the chairs of those with the hotel bands. It would have been nice to either refund our resort fee or at least tell us in advance so we could make other plans.
Stayed 2 nights in Oct 2025

6/10 Okay

Maria Azucena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Piscina y desayuno muy bueno
Stayed 3 nights in Oct 2025

8/10 Good

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is cordial and friendly. Accommodating everything as I needed it. I’m a frequent visitor and I used to take vacations with my mother and ours memories are attached to this hotel. Thank you for a great hospitality.
Stayed 2 nights in Oct 2025

10/10 Excellent

RAFAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service close to airport
Stayed 1 night in Oct 2025

10/10 Excellent

LISA A, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025