Zel Punta Cana, All Suites - All inclusive

4.5 star property

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Photo gallery for Zel Punta Cana, All Suites - All inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Property video
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Exterior
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
$450
$352 nightly
$450 total
Total with taxes and fees
Jan 21 - Jan 22

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Cortecito Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Zel Two Bedroom Master

8.4 out of 10
Very good
(18 reviews)
  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Zel Suite

8.2 out of 10
Very good
(76 reviews)
  • 796 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Master with Garden View

  • 1076 sq ft
  • Sleeps 4

Room Standard with Garden View

  • 796 sq ft
  • Sleeps 4

Room Deluxe with Pool View

  • 807 sq ft
  • Sleeps 4

Suite Master with Pool View

  • 1076 sq ft
  • Sleeps 4

Double Suite Master with Garden View

  • 1883 sq ft
  • Sleeps 6

Double Suite Master with Pool View

  • 1883 sq ft
  • Sleeps 6

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Master with Garden View

  • 1076 sq ft
  • Sleeps 1

Suite Standard with Garden View

  • 796 sq ft
  • Sleeps 1

Suite Master with Pool View

  • 1076 sq ft
  • Sleeps 1

Room Deluxe with Pool View

  • 807 sq ft
  • Sleeps 1

Zel Master Suite

8.8 out of 10
Excellent
(29 reviews)
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Casa Zel SwimUp Suite

  • 3531 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Similar properties

About the neighborhood

Punta Cana

With a stay at Zel Punta Cana, All Suites - All inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This golf property is 1.8 mi (2.9 km) from Los Corales Beach and 2.4 mi (3.8 km) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 0.7 miles
  • Los Corales Beach - 16 min walk - 0.9 miles
  • Aromas Museum - 3 min drive - 1.0 mile
  • Cortecito Beach - 5 min drive - 1.7 miles
  • Barceló Bávaro Convention Center - 6 min drive - 1.4 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Veranda - ‬17 min walk
  • ‪La Riveira - ‬15 min walk
  • ‪Lobby Bar - ‬10 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Drifters Lazy River Bar - ‬6 min drive

About this property

Zel Punta Cana, All Suites - All inclusive

Luxury property with 4 restaurants and 2 outdoor pools
Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 190 air-conditioned rooms featuring outdoor private hot tubs. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This Mediterranean property also features complimentary wireless internet access, a hair salon, and wedding services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite at Volcan, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 322 out of 484 reviews
Rating 8 - Good. 93 out of 484 reviews
Rating 6 - Okay. 35 out of 484 reviews
Rating 4 - Poor. 18 out of 484 reviews
Rating 2 - Terrible. 16 out of 484 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Moubarak

Stayed 4 nights in Oct 2025

10/10 Excellent

Shareef

Liked: Cleanliness, staff & service, property conditions & facilities
My fiancée and I stayed here for a week and had an amazing time. Zel is quiet and zen, but the staff are lively and so welcoming. The hotel and room were gorgeous, clean, and spacious, and the food was incredible. Our point of contact, Raphy, was by far the most integral part of what made our experience so memorable! He was lovely, personable and extremely attentive. He made us feel at home right away, and was always a text/call away when we needed anything. He consistently went the extra mile from beginning to end to make our stay more special and relaxing. Thanks to Raphy and the rest of Zel's staff for making our stay amazing, we will definitely be back.
Stayed 6 nights in Oct 2025

10/10 Excellent

Gildelita

Traveled with family
Liked: Property conditions & facilities
Great
Stayed 4 nights in Oct 2025

4/10 Poor

Maria, San Juan

Stayed 2 nights in Oct 2025

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom, sister and I had a week long vacation here and Alvaro was with us the whole way! He was so helpful, kind and patient. He assisted us with whatever we needed. Alexis the experience manager was also so helpful, its not everyday the higher ups in a resort or hotel take time and care into cultivating an experience specific to their guests needs and we are so thankful to him for that. The staff overall was so great from the housekeeping to the servers at the restaurants, everyone treated us like family and after a week that’s what it felt like we became considering the resort is a smaller more intimate resort which we really loved. We also had an amazing day at the spa, the three of us got a massage and it was top of the line service. 10/10 recommend to anyone looking to travel to punta cana.
Stayed 7 nights in Oct 2025

2/10 Terrible

Daniela

Traveled with family
Disliked: Cleanliness
We had bad luck from the start. Our room wasn’t ready. It was dirty, management tried to accommodate, but seems like everything was going wrong. Three rooms they took us to, were not ready. The food at the buffet was often cold, there were very little vegetarian options, as well as other dietary restrictions. No food alterations possible. The spa was not available due to a celebrity being on site. Bicycles were in ok condition, but a lot of work to rent, there is not an attendant available and you have to wait for them to show up. The beach is ways away, there is a golf cart that takes you back and forth.
Stayed 3 nights in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great individual service from butler
Stayed 6 nights in Oct 2025

4/10 Poor

Celeste

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities
Ocean so far , a lot of drinks are not include.
Stayed 4 nights in Oct 2025

10/10 Excellent

Roynelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zel was very aesthetically pleasing. Tropical with and cozy vibes from the lobby to the rooms. The service was great and the majority of staff speaks English, the food at this property was really good. Our favorite dining option was the steak house 10/10. We had a butler that came with our room, Erickson was very helpful in making our stay comfortable and unforgettable. I highly recommend booking a treatment at the spa, definitely my top experience at this resort. This property also has a club on site which was fun to go to after dinner.
Stayed 4 nights in Oct 2025

10/10 Excellent

Wendy

Stayed 1 night in Oct 2025

10/10 Excellent

Lars Baunsgaard

Stayed 7 nights in Sep 2025

4/10 Poor

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available
Stayed 5 nights in Sep 2025

10/10 Excellent

Aivic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay
Stayed 4 nights in Sep 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was beautiful and relaxing. Everything in the resort smelled and looked very fresh. The couples massage was perfect. The swim up master suite was AMAZING! The staff was extremely attentive and accommodating. They gave us the perfect honeymoon.
Stayed 2 nights in Sep 2025

8/10 Good

Ryleigh Jess

Stayed 7 nights in Sep 2025

6/10 Okay

Cali

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property and amenities were great. The staff was slightly disappointing but Alvaro was great and saved our stay
Stayed 3 nights in Sep 2025

2/10 Terrible

Lace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst vacation ever. I was extremely disappointed with my stay at this resort. From the moment we arrived, the service was below expectations. Our room was unacceptable — the bed sheets had dead bugs, and there was visible mold in the room. The pool was dirty and unkempt, making it unusable. Necessities like washcloths were missing, which is surprising for a resort that advertises itself as luxury. This resort was a huge disappointment. The walkways were unkempt with grass and debris, and the overall property felt poorly maintained. The staff was unfriendly and not eager to help, which made the experience even worse. The staff only cater to people that are from DR. If you are American I suggest you find another resort. Rudy the hibachi chef was extremely unprofessional and made our stay horrible. I thought this hotel was adult-only. There were kids everywhere running around. I felt uncomfortable about wearing certain clothes because of the children. I was extremely disappointed with the butler service during my stay at this resort. What was advertised When you pay for a resort that promises butler service, you expect convenience and care — not to feel ignored or like you’re inconveniencing the staff. Unfortunately, this left a negative impact on my stay and did not justify the premium price I paid. A resort should provide comfort, peace, and quality service — but I left feeling the opposite. This was not the relaxing experience I had been looking forward.
Stayed 4 nights in Sep 2025

10/10 Excellent

Cherita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were glad that we went during slow season so that we could thoroughly enjoy the tranquility of the property. There were enough guests to provide company without it every being busy or over crowded as since all-inclusives are known to be. Diverse restaurants, the staff were very hospitable and you could see they're like a happy family. We had a couple of minor maintenance challenges but they were handled well. We did much of nothing and just lazed around but it was enjoyable. We never left except to take the shuttle down to the very chic Beach Club. Definitely a memorable visit.
Stayed 4 nights in Sep 2025

10/10 Excellent

Siham

Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Cavan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Lovely rooms. Very clean all round. Food options are somewhat limited, but there are very nice options at each restaurant as long as you get the right things. 90% are very nice and attentive. As with all resorts, tips help. We experienced some teething issues with staff, but nothing serious that wasn't apologised for and resolved. The activities are really good and there is enough to do each day. The gym could do with more than one treadmill. All round we had a great time and would most likely go back one day.
Stayed 7 nights in Sep 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Emma

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Sep 2025

2/10 Terrible

Cesar

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff is amazing I don’t take nothing away from none of staff excellent service.. everyone treated us beautifully. Now under the conditions of weather I understand certain things but first day arrived buffet was closed so we had to reserve for 8:30 at one restaurant steak house was closed most time me being here and WiFi was impossible in our room and during a bad outage they had cause of weather but as a big establishment the should be ready for certain things or accommodate there guess with other things to do as the problem is fixed I could not order room service because everything is digital and WiFi was off most of my visit so could not use certain things in the hotel without going to reception bad weathers and had to walk to reception which I didn’t just stood in an slept and waited for reservations in same restaurant that I went first night because steak house was closed amenities were not up to par very bad experience for me everyone was super friendly but so much they can do they are not owners and that I understand so I don’t blame staff I blame the owners who are suppose to have a protocol for there staff ready for when things like this happen and accommodate food service was selective understanding lot of food but u can control by knowing how many ppl you have etc so much you can do to control outcomes to lose and even tho u lose as a business there are better days to gain what u lost so very very bad experience for me that i come from so far !
Stayed 2 nights in Sep 2025

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They never had the liquor that you ask for, I will never go back to this hotel
Stayed 2 nights in Aug 2025