The main complaint about this resort is the outdated rooms. To begin with, the two full-size beds only work for two travelers. For a family of four, you’re forced to book two rooms since the beds cannot comfortably fit two people each.
In addition, the rooms themselves, including the bathroom, are very outdated. The sinks are cracked, the toilets have stains, the mattresses are extremely firm, and the showers are worn down. Housekeeping also left much to be desired — the sheets were not changed once during our week-long stay, and the overall effort put into cleaning was minimal.
The property itself is nice, with multiple pools and easy access to the ocean. However, the beach is poorly maintained, and the debris scattered along the sand significantly detracts from its appeal.
The food was adequate, with the buffet offering the best meals. Unfortunately, the restaurants were underwhelming and not particularly enjoyable.
One of the biggest inconveniences during our stay was the recurring power outages. These occurred even without rain, tropical storms, or hurricanes. The first outage lasted about three to four hours, and several more followed, each lasting a few minutes. The staff showed little concern and made no accommodations for guests during these outages, which was very disappointing.