The service from the waiters were excellent!
However from the moment we checked into our rooms there was no power, electricity , no biggie we were patient and understanding of the situation. There was also no running water in the sink , shower or toilets wouldn’t flush. It stinked, there was mold on the walls and bed, and roaches coming out of the fridge. Only buffet was opened for food and they had candles in order for us to see somewhat what we were eating. They kept saying power would be restore but after 2 days nothing was resolved. They proceeded to move us to different rooms, but 1/3 didn’t have power and the other 2 already had occupants. It was a disaster and a mess, people were yelling and my kids felt unsafe.
The hotel manager finally moved us to a different hotel and advised us to submit a claim for a refund, now that we have submitted the claim they are avoiding us!
I had previously stayed here before which is why we came back, but i wouldn’t recommend at all how they handled their customers and the situation. I shouldn’t be stressed on vacation with a group of 9!