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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Exterior detail
Exterior
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Free beach shuttle, sun loungers, beach umbrellas
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
$161
$133 nightly
$161 total
Total with taxes and fees
Mar 26 - Mar 27

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.4 out of 10
Very good
(26 reviews)
  • Garden view
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 376 sq ft
  • Sleeps 3

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.4 out of 10
Good
(8 reviews)
  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 376 sq ft
  • Sleeps 2

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 2

View all photos for Standard King

Standard King | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(49 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

7.8 out of 10
Good
(37 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 4

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Puerto Vallarta

With a stay at Hacienda Buenaventura Hotel & Mexican Charm in Puerto Vallarta (Hotel Zone), you'll be a 5-minute walk from Bay of Banderas and 7 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 2.9 mi (4.7 km) from Malecon and 3.7 mi (6 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.2 miles
  • La Isla - 5 min walk - 0.3 miles
  • Puerto Mágico - 5 min walk - 0.3 miles
  • Cruise Ship Terminal - 9 min walk - 0.5 miles
  • Cruise Ship Pier - 9 min walk - 0.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Talavera - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Le Delice - ‬6 min walk
  • ‪McCarthy’s - ‬5 min walk
  • ‪Seafire Restaurant - ‬7 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and irons/ironing boards. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Stay in one of 155 guestrooms featuring LED televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, as well as phones with free local calls.
Pamper yourself with onsite massages and facials. Additional features at this Colonial hotel include complimentary wireless internet access and tour/ticket assistance. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Satisfy your appetite at La Troje, one of the hotel's 3 restaurants. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
La Troje - This restaurant overlooks the pool and garden. Guests can enjoy alfresco dining (weather permitting).
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 412 out of 1005 reviews
Rating 8 - Good. 274 out of 1005 reviews
Rating 6 - Okay. 155 out of 1005 reviews
Rating 4 - Poor. 93 out of 1005 reviews
Rating 2 - Terrible. 71 out of 1005 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Christopher Lawrence

Breakfast and lunch are good. Dinners rough. Ran out of water cooler refills , walked entire resort looking. None. Front desk said only at bar.
Stayed 7 nights in Dec 2025

8/10 Good

Nicolas Robert Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. If you like a quieter, relaxing and affordable resort this is great. Nothing fancy. No loud music. Close to cruise ship terminal. Beauty beach
Stayed 10 nights in Dec 2025

10/10 Excellent

Janie

Stayed 4 nights in Dec 2025

6/10 Okay

Gary

Stayed 1 night in Dec 2025

8/10 Good

Cynthia

Stayed 2 nights in Nov 2025

10/10 Excellent

Alma

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
A true Mexican gem... especially staff...a great location....good food and drinks...perfect atmosphere... comfortable and clean rooms...such great value for a winter getaway ..
Stayed 3 nights in Nov 2025

8/10 Good

Augusto

Stayed 3 nights in Nov 2025

10/10 Excellent

Sofia

Stayed 2 nights in Nov 2025

10/10 Excellent

Giovinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

8/10 Good

Kelowna Lynnor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this place special. Grounds are well kept, pool is amazing. Buffet well stocked with something for everyone.
Stayed 7 nights in Nov 2025

2/10 Terrible

Irene

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty. . The fold was horrible, nothing fresh. Flys, and bugs on the food.
Stayed 4 nights in Nov 2025

10/10 Excellent

Mayra

Stayed 4 nights in Nov 2025

10/10 Excellent

Elvira Elizabeth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great place to stay. Staff is very nice and friendly. Carlos at the pool site. Great job
Stayed 8 nights in Nov 2025

10/10 Excellent

Roman

Traveled with family and small children
Liked: Cleanliness, staff & service
Close to a wonderful beach, good service, all inclusive, rooms need renovation
Stayed 7 nights in Nov 2025

8/10 Good

Patrick Wesley, Kelowna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were great, food was good, pool was the best.
Stayed 7 nights in Nov 2025

8/10 Good

VIKTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Dina

Liked: Cleanliness
Perfect as always
Stayed 2 nights in Nov 2025

6/10 Okay

Gerardo

Traveled with group
Liked: Staff & service
Older building, rooms, and specifically the bathroom and shower area could benefit from an upgrade. The room smelled damp and humid. Staff switched our room to one that did not smell humid. The staff was amazing and friendly. Food was ok many needed better flavor as some were flavorless. Our friend ordered an octopus and it was hard & chewy like a gummy bear.
Stayed 3 nights in Nov 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
All was awesome!
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2025

6/10 Okay

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s old. So. “Traditional”. The “timeshare” type presentation is a thing. So decide for yourself. Communication isn’t the best. We asked for late check out a few times and then was told no and then when we went to check out at noon they said “ you can stay in one room (we had two) until one”. Let’s all be on the same page. It’s frustrating.
Stayed 5 nights in Nov 2025

8/10 Good

Sheldon R

Liked: Cleanliness
Its a 3 star resort with a 10 star staff. The people made my stay!!!!
Stayed 6 nights in Nov 2025

4/10 Poor

Shari-Lee, Port Alberni

Traveled with family
Disliked: Amenities, property conditions & facilities
First room was on 3 rd floor, with no wifi. Second room had the worst mold smell ever, plus shower drain was clogged and flooded the room, the safe was broken and the AC cut out They charged me an extra $450. USD to move to another room 3rd room was nicer. Food was recycled , if we had it one night we ate it incorporated into other dishes for a couple days after. The beach was awful, a small strip down an ally where you are accosted by at least 30 different venders, the water was so rough there I tried to swim, got knocked down and couldn’t get back up without two strangers help The pool was ok first thing in the morning but by noon it was a human cess pool, crap that looked like vomit floating on the surface and when we swam clumps of human hair would get caught up in our fingers, just GROSS! I’m typing on my iPad but I am going to complain to Expedia.ca and I have pics on my phone to back it up. Also False advertising, was told there’s a games room with pool table etc. NOT, also a weight/ exercise room …does not exist, it’s a lie, I am so disappointed, this was a very important trip and it was ruined by a shoddy outdated dilapidated place. The final straw was the last day, I had a put in a request the night before for a porter to help with our bags…we waited and waited , finally struggled with them ourselves ( two little old ladies) up and down stairs etc…. Terrible service, would Never recommend to anyone I liked.
Stayed 15 nights in Oct 2025

4/10 Poor

Maria

Stayed 1 night in Nov 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Room was clean but very noisy until 11 pm WiFi is weak in the rooms. They refilled the liquor bottles and I suspect water added. They reuse the plastic drink cups and I saw the staff giving the a quick rinse. Bring your own cup. Food was okay. Overall for the price it wasn’t bad. Staff was excellent
Stayed 4 nights in Nov 2025