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Krystal Vallarta

Property class: 3.5

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Photo gallery for Krystal Vallarta

In-room safe, laptop workspace, blackout drapes, iron/ironing board
In-room safe, laptop workspace, blackout drapes, iron/ironing board
Property entrance
Reception
Deluxe Room, Sea View | View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
$110
$91 nightly
$110 total
Total with taxes and fees
May 13 - May 14

Explore the area

View in a map
Avenida Francisco Medina Ascencion S\/N, Puerto Vallarta, JAL, 48300, México, Puerto Vallarta, JAL, 48300
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, Puerto Mágico
    ‪7 min walk‬
  • Place, La Isla
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Mountain View

  • Mountain view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, Sea View

7.2 out of 10
Good
(20 reviews)
  • Sea view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

7.6 out of 10
Good
(14 reviews)
  • Mountain view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

7.6 out of 10
Good
(27 reviews)
  • Sea view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 473 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, Resort View

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 473 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

On the beach
Krystal Vallarta - All Inclusive
Hotel Zone
  • Pool
  • All inclusive
  • Waterslide
  • Free WiFi
3.4 out of 5, 969 reviews
$178 nightly
The price is $215
May 13 - May 14
Total with taxes and fees
Krystal Vallarta - All Inclusive

About the neighborhood

Puerto Vallarta

With a stay at Krystal Vallarta in Puerto Vallarta (Hotel Zone), you'll be steps from Bay of Banderas and 9 minutes by foot from Cruise Ship Terminal. .This beach hotel is 3 mi (4.9 km) from Malecon and 3.9 mi (6.2 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.2 miles
  • Playa de Oro - 3 min walk - 0.2 miles
  • Puerto Mágico - 7 min walk - 0.4 miles
  • La Isla - 9 min walk - 0.5 miles
  • Plaza Caracol - 17 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬2 min walk
  • ‪El Bucanero - ‬9 min walk
  • ‪Le Delice - ‬9 min walk
  • ‪Seafire Restaurant - ‬9 min walk
  • ‪McCarthy’s - ‬7 min walk

About this property

Krystal Vallarta

Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 388 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a fitness center. This Colonial hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Vallarta? This hotel has 3600 square feet (334 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Krystal Vallarta has 3 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 450 to 450 for adults and MXN 250 to 250 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Free children's club
  • Gym
  • Karaoke
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,600 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 450 to 450 for adults, and MXN 250 to 250 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 6:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 361 out of 1001 reviews
Rating 8 - Good. 224 out of 1001 reviews
Rating 6 - Okay. 189 out of 1001 reviews
Rating 4 - Poor. 119 out of 1001 reviews
Rating 2 - Terrible. 108 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Leonard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was musty smelling tiles on the floor were loose the mirror was barely usable. Food was expensive and not the best.
Stayed 3 nights in Jan 2026

8/10 Good

Arlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, would stay there again
Stayed 1 night in Jan 2026

6/10 Okay

Adrian

Liked: Cleanliness, amenities
The staff at this location was amazing! Very nice, helpful, and overall provided a good experience at this resort. I will say that the property itself is a bit dated, room was bit dusty, bathroom sink was clogged, and the AC was not keeping the room cool despite keeping curtains closed. One of the two elevators in one of the towers was inoperable for two days, leaving a constant long line of guests trying to get to and from rooms or leaving guests to walk up/down 16 floors. The beach was great. The property is literally steps away from the water and is very walkable to and from different hotel properties. There were more than enough beach chairs and covers to be able to layout. The only downside were the many vendors soliciting items/activities but they were all really kind when you declined anything. The food was just ok. There was a grilling event on Wednesday that I really enjoyed as it showcased really amazing flavors of the local food. Outside of that, I could have skipped most of the food offered on the property. Speaking of property, the location is really good. Close to restaurants and shopping. Everything is within walking distance and every easy to navigate. Overall, this place is a good place if you are on a tight budget and want to have a relaxing vacation. Again, every staff member were amazing, very helpful and welcoming, just hoping they can renovate the property and up the food game.
Stayed 4 nights in Jan 2026

8/10 Good

Katherine, Salem

Room was clean and the staff were very good.
Stayed 14 nights in Jan 2026

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
Bad experience. I am not came back
Stayed 3 nights in Jan 2026

8/10 Good

Chiquita

Stayed 2 nights in Jan 2026

6/10 Okay

benoit

Room appeared not swept nor washed, room appeared tired and neglected, check-in staff was in no hurry. The spot is beautiful and near the marina and airport, but not a lot of authentic restaurants near.
Stayed 2 nights in Jan 2026

10/10 Excellent

Paige, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay, great staff, awesome beach walks, close to stuff and multiple options for this Canadian!
Stayed 2 nights in Jan 2026

10/10 Excellent

Samuel

Stayed 2 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 3 nights in Jan 2026

10/10 Excellent

Paige, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here Sunday&Monday night once I landed and had a great experience. The breakfast was awesome tons of options, Thanked the Chef before checkout on Monday. Then booked my last night for Friday night because it’s close to the airport and Juan was awesome plus Barbra helped me Saturday afternoon before my flight back to Canada at 6:30pm. Very family friendly resort, location is great, staff helpful, friendly and fun. I’m so glad they spoke English making it easy to communicate and hardly had to use my translator! Definitely recommend for anyone, there’s lots of options for things to do close by. Very happy with my stay here because it’s my first time in Puerto Vallarta.
Mountain view king room 26 floor
Mountain view king room 26 floor
Fun in the lobby bar!
Evening on the beach watching the pirate ship
Stayed 1 night in Jan 2026

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room & friendly staff! Great food!
Stayed 7 nights in Nov 2025

2/10 Terrible

Victoria G

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room did not look like the pictures online. Our balcony door latch was broken and did not lock. Changed rooms & the other room was also broken. Had to change to a third room where the door finally locked. Room was dirty. Roaches inside room couldn’t have snacks/ food out. Staff was rude when we tried to ask them for accommodation. “Your room is paid for there’s nothing we can do for you” .. Elevator was broken all day so there was a long wait to go up to the room and down to the lobby. Terrible.
Stayed 3 nights in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant surprise. We checked in at night at the special Expedia desk. Had great service and were even given an ocean front room. We booked 1 night but were so happy to find this hotel for a decent rate that we extended for 2 more nights. Nothing fancy no frills and didn’t get the food package but were happy with the service, accommodation, beach access with pool and location in PV. Thank you
Stayed 2 nights in Jan 2026

6/10 Okay

CYNTHIA

Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a super luxurious resort but is very good. Mostly seems to be a domestic clientele so the food is much more like “home cooking” than other resorts. We liked that. Staff were all really good. Nice village feel in the complex.
Stayed 6 nights in Dec 2025

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated and dirty. Room had no hot water and the sink was broken. Housekeeping didn't replenish wash cloths or hand towels. Room door did not shut properly. Food was mediocre and dishes and silverware were not always clean. Some staff were unpleasant. Pool areas is small and dirty. Litter on beach.
Stayed 8 nights in Dec 2025

2/10 Terrible

Graciano

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in waiting line was took too long and the customer was too slow.
Stayed 1 night in Jan 2026

10/10 Excellent

SERGIO

Stayed 1 night in Dec 2025

4/10 Poor

Blaine, St Gregor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heavy construction on the property next to the dining area . Noisy with jack hammers The walls in the rooms are paper thin and you can hear everything in the next rooms . The couple next to us sounding like they were making a porn movie and the front desk would not move us . We couldn’t stand to stay in our room with our children with that racket happening . We asked prior to going there if we could buy an all inclusive pass by the day and they told us yes no problem but once we arrived and tried to do that they told us we could only get one for all the days remaining
Stayed 6 nights in Dec 2025

4/10 Poor

Donna

The food was gross, no champagne for breakfast. Our tv didn’t have a remote, our phone didn’t have a ring tone. This was probably the worst resort we’ve ever stayed at. On the plus side, the beach was wonderful, we made great friends, and we saw whales everyday
Stayed 7 nights in Dec 2025

4/10 Poor

oscar

Traveled with family
Disliked: Cleanliness, staff & service
I told 3 times front desk the sheets were dirty since we arrived and they didnt change them!!! Take your money somewhere else
Stayed 3 nights in Dec 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación con insectos, comida bastante mala, pocas toallas, no hay trato VIP por ser expedía gold. Aire acondicionado no enfría, cortinas rotas con hoyos, proceso de check in y check out tardado
Stayed 2 nights in Dec 2025

4/10 Poor

Elyar

Liked: Cleanliness, property conditions & facilities
Not satisfied
Stayed 2 nights in Dec 2025