Compare Cheap Midtown Best Western

"Rooms are aging but clean. Very nice bar and restaurant. "

"The shower handle was broken and missing the backing that holds it on the glass door. It was just sitting in the hole and came completely off when I went to get in the shower. Notified the front but no one came to fix it. The white sheer curtain to the window was full of holes/ripped, and had brown stains all over it. The couch also had many stains on it, the walls were dirty and needed cleaning. Whoever was in charge of cleaning that room did a horrible job and should have noticed all of the things mentioned that needed repair and reported to management. I notified the front and showed them all the videos and pictures of the things wrong with the room and all they did was say sorry, did not try to rectify the issues. For $250 a night, I should have been offered some kind of refund or points towards future stays."

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"This property was beautiful. The staff was excellent. They catered to our every knee beautiful hotel beautiful staff Great Food we will be back."

"We booked an upgraded room on a Sunday. When we arrived around 2 pm (an hour before checkin), the room was not ready. Normally at a Kimpton, the front desk manager would have gotten us in within 15 minutes which is roughly the time needed to clean a room. Nobody else was waiting. An hour later, the room was not available and we asked to speak with the manager. She got us into our room in five minutes and took our bags up since we had to run out the door. This was an unexpected and terrible experience. When we returned at 10 pm, there was NO front desk person and we needed toiletries. Operations were very disappointing."

"So very convenient to many restaurants. Room was very spacious, lobby/reception area inviting and comfortable. The condition of the room was A+. I came on a red-eye from CA, arriving very early in the day and was so happy to be able to check in early without any additional fees! Thank you so much!"