cheaptickets Verified Review
"Been here for a while and have spent a lot of money here. Even though I’m a good member and I get a free upgrade. I was disappointed that my upgraded room was exactly the same as being on the first floor. I was expecting more considering I use this hotel way more. The staff here are excellent t but don’t think you will get much even after spending so much money here. A free upgrade means - you get a higher floor with no view. They could have at least let me have a suite for a night. Other than that this is a good hotel. Staff is professional but good status does not get you much here. I got nothing extra from being a silver to being a gold member. The area is not walkable and my only complaint is the really odd security dude. If you sit in the lobby or walk the hallways you will be accused of being homeless. I was and was totally offended. Not even an apology. I’m sorry but someone who spends so much money here for my company. Even having a card - to be accused of being homeless. That was offensive. "
A verified traveler stayed at Aiden by Best Western @ Austin City Hotel