Compare Hotels with Balconies in Makawao

"Stayed in one of the recently upgraded rooms and it was very clean and nice. Convenient spot close to the airport. "

"Room has a smell to it due to it being an old property, old rug and old beds. Old design. It is cheap compare to other nicer and renovated properties. Most properties around the area are old. Staff are helpful, always smiling and courteous. Their housekeeping only puts new towels and cleans trash, we had to tell the front desk daily that we want full service to make up the bed. Seems housekeeping doesn’t clean everyday, that could be why the room smells. Beach view doesn’t disappoint, beautiful all the time. Didn’t have breakfast there. We got the rate cheap but the parking fee is $20/night and resort fee is $25/night. We paid more for these fees compare to the room rate. Be careful that you think you’re getting a good deal. Maybe better to do Airbnb since you don’t pay for parking and resort fee."

"Cleaning service was slow"

"My stay was a nightmare, not just due to a massive bug infestation after a storm, but because of the front desk’s dismissive and unprofessional attitude. On our first night, hundreds of bugs swarmed our entrance and bathroom. After I called, housekeeping came to vacuum. Housekeeping was kind and cleared the bugs, advising us to keep all lights off. We complied immediately. However, the swarm returned shortly after. I was forced to kill bugs and block the door gap with towels to block them from entering. The next morning, I requested a room change, showing photo evidence that while our door (near the elevator/vent where the bugs entered) was swarmed, others were clear. The front desk agreed to change but her response was unprofessional: 1. Gaslighting: The agent repeatedly insinuated it was my fault, questioning if I left lights on 2 times despite my assurances that we followed all instructions. 2. Absurd Deflections: When shown that other rooms were clean she claimed maybe other guests used bug repellent. It is the hotel’s responsibility, not the guests’, to manage pest control. My Not to mention I had already sprayed until I could barely breathe with no effect. 3. Rude Communication: When I explained the towel-blocking was unsustainable, she interrupted me with an impatient, insincere "sorry." 4. Lack of Transparency: No warning was given at check-in about the light/bug issue. We later discovered bugs were entering through a vent near the elevator directly next to our room."

"Great stay! Pool was beautiful and rooms were perfect. Downside is 10am checkout"

"We really enjoyed staying here. All staff were friendly and the pools were clean and fresh towels were available all the time. We had a red eye flight back home and the hotel allowed us to stay on property until needed. We were provided access to showers and to dry our clothes in the guest lounge room. "