Name: Solaz, A Luxury Collection Resort, Los Cabos
Rating: 0.0

We chose this resort due to the family friendly atmosphere. We have young children and the resort is family oriented. We visited in June 2018 for the first time and had a fantastic positive experience. food was great, quality was great, attitude of the staff was genuine and happy to help and serve all the guests. we had such a fantastic time we went back again with a bigger group of families (17 of us) again in June 2019. we had a totally different experience the second year. Management of this facility has changed and there were a lot of changes that we were not expecting. The quality of the food and drinks were down. The food was like school campus food. The nice poolside restaurants that had a la carte menu changed to buffet with limited choices. There used to be a long lunch buffet of variety of fresh foods on the poolside last year, that was gone this year. Rooms were overbooked, check in took 3 hours because they were trying to sell us a garden room as an ocean view room due to overbooking. We had even called the hotel 2 times prior to our trip to make sure we have our ocean view room secured next to each other, etc and we were assured all was good. Their evening dance shows were cheesy. I felt sorry for the performers as guests were leaving. overall the atmosphere and the mood of the place was very different. you could tell the employees did not look happy to be there either. We will not go back.

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5 out of 5

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