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SureStay Hotel by Best Western Jacksonville South

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Free daily buffet breakfast
Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Exterior
Pillowtop beds, in-room safe, desk, laptop workspace

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included
$79
$69 nightly
$79 total
Total with taxes and fees
Dec 11 - Dec 12

Explore the area

View in a map
5018 University Boulevard West, Jacksonville, FL, 32216
  • Place, Curahealth Jacksonville
    ‪9 min walk‬
  • Place, Promenade Shopping Center
    ‪10 min walk‬
  • Place, Merill Road Shopping Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.2 out of 5, 21 reviews
$79 nightly
The price is $90
Dec 11 - Dec 12
Total with taxes and fees
La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd

About the neighborhood

Jacksonville

Located in Jacksonville (Southside), SureStay Hotel by Best Western Jacksonville South is within a 10-minute drive of Jacksonville Museum of Modern Art and Cummer Museum of Art and Gardens. .This hotel is 6.3 mi (10.1 km) from EverBank Stadium and 6.7 mi (10.7 km) from St. Johns Town Center.

What's nearby

  • Curahealth Jacksonville - 9 min walk - 0.5 miles
  • Promenade Shopping Center - 10 min walk - 0.6 miles
  • Merill Road Shopping Center - 12 min walk - 0.7 miles
  • University Mall - 14 min walk - 0.8 miles
  • Fort Caroline Shopping Center - 1 min drive - 1.3 miles

Getting around

  • San Marco Station - 6 min drive
  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive

Restaurants

  • ‪RaceTrac - ‬2 min walk
  • ‪Chick-fil-A - ‬10 min walk
  • ‪The French Pantry - ‬17 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪McDonald's - ‬12 min walk

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel with free breakfast, in the vicinity of Jacksonville Museum of Modern Art
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 84 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
Super 8 Jacksonville South Hotel Jacksonville
Super 8 Wyndham Jacksonville South Lodge
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Surestay By Best Jacksonville
SureStay Hotel by Best Western Jacksonville South Hotel
SureStay Hotel by Best Western Jacksonville South Jacksonville

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.8
Rating 10 - Excellent. 255 out of 882 reviews
Rating 8 - Good. 213 out of 882 reviews
Rating 6 - Okay. 141 out of 882 reviews
Rating 4 - Poor. 107 out of 882 reviews
Rating 2 - Terrible. 166 out of 882 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antony lemos

Liked: Property conditions & facilities
Good
Stayed 3 nights in Sep 2025

6/10 Okay

Kaylee

Disliked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Rustam

Good
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Hotel has bed bug in beds
Stayed 1 night in Aug 2025

8/10 Good

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property's interior was fine overall! The location or area where this hotel is located is very commercial, with several car and truck repair shops.
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

6/10 Okay

Daniel

Stayed 1 night in Aug 2025

8/10 Good

Robin

Good for the price

For the price you pay for the room, it was really good. The beds were comfortable and the shower had amazing water pressure! The staff was friendly enough, but got right to the point and was all business.The downside was the air conditioner was very noisy and had a hard time keeping the room cooled down, and although the breakfast was good, it was not kept well stocked.
Stayed 2 nights in Aug 2025

2/10 Terrible

Stephen

The exterior condition of the facility and the amount of
Stayed 1 night in Aug 2025

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't stay

Terrible hotel. Took forever for someone to check me in. Once i arrived in the room there was a bullet hole in the window, the shower was filthy and the room smelled like weed. Overall not recommended.
Stayed 2 nights in Aug 2025

2/10 Terrible

KATHLEEN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you want a nice place to stay, look elsewhere. If you're looking to save a few bucks, this is the place for you. Not recommended.
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed the breakfast. Enjoyed our stay
Stayed 3 nights in May 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stayed 1 night in Aug 2025

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great location, and very friendly staff all in all a wonderful day!
Stayed 2 nights in Jul 2025

10/10 Excellent

Giovanini

Stayed 1 night in Jul 2025

10/10 Excellent

Evghenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean neat affordable place with a very nice complementary breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Carina

Stayed 1 night in Jul 2025

10/10 Excellent

jonathan

Stayed 1 night in Jul 2025

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was okay. there was definitely a bad smell in the walk ways
Stayed 2 nights in Jul 2025

2/10 Terrible

Cecilia

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
The first room we got smelled like smoke, the second room Ac wasn’t working properly and the third room the water was ONLY burning hot. I have kids so they can’t take burning hot showers. We ended up finding a new hotel and the guy did give us a full refund. He did try to accommodate us but switching the rooms but each room had issues with it.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort

Hotel Stay info

The stay was good. The hotel was in a good place with a few restaurants and not too far from the beach (driving distance). The room was outdated and had a bunch of nail holes in the wall upon walking in , the area was quiet and okay overall. The bed was comfortable for a one night stay.
Stayed 1 night in Jun 2025

2/10 Terrible

Perla

Stayed 1 night in Jul 2025

6/10 Okay

Terry

Traveled with partner
The room was clean but smelled very damp and musty. In the morning we noticed water on the floors near the bathroom. There had to be a leak somewhere.
Stayed 1 night in Jun 2025

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to check out door wouldn’t lock and was not offered another room
Stayed 1 night in Jun 2025

6/10 Okay

Nakia

Traveled with group
Stayed 2 nights in Jun 2025