Compare Hotels on the Lake in Independence

"Room was nice even though showing signs of age. First night we stayed there was a smoke smell from the casino throughout the hotel including our room. Second night, which was a Sunday night the smoke was more contained in the casino area, and our room actually had a pleasant odor. "

"The staff is amazing! Everyone from the waitstaff, bartenders and our coffee barista went above and beyond. Food was amazing too! "

"Giant cockroach. At least 3 inches crawling on the wall of a room. Seen it right before going to bed. So that always helps a person sleep. Our sliding glass doors were broken. It rained and our carpet by the doors were soaked. The drawers on the Tv stand were broken and falling out. No way to use, glad we didn’t after the massive cockroach. Doors wouldn’t even stay shut unless you had the door locks up. Which were also broke. For a $400+ room I could have stayed somewhere cheaper and had a lot nicer room. Probably without cockroaches."

"The man that checked me in was very rude and unhelpful. When I got to the room it was run down and hadn’t been updated in years. The carpet was stained and bunched in places. When I went to get breakfast the sausage patties were burned on a nasty pan and the eggs looked dry and burnt. Only things edible were the prepackaged muffin and a yoghurt."

"AC worked very well, room was small but enough space to work with for a few days. Shower was nice and hot, room service came by a couple times to replace towels and trash. I’d book again. "

"You don't want this nightmare. The manager is the most unprofessional, rude, and mean. The rest of the staff is no better either unfortunately. You will be thrown out for asking about or for anything if the manger or staff doesn't like you. I overheard the staff talking about horrible about the guests while waiting for the elevator. Was told to leave for asking for corporate phone number and then was humiliated while the staff and manager stood by making rude comments towards me and my family. All while telling me to get my things out my room in 30 minutes as they stood and laughed. When I asked about a refund for the week I paid for, I was told too bad. I did what was asked and had all my things outside the room within the time frame I was gave just to then be told I could stay for the time I paid for just don't speak to any of the staff or else. This is no way to treat anyone. Especially after I just went through a house fire and is why I'm staying at your hotel while I seek another home for myself and my 8 yr old son. There was 1 person that treated guests the way they should be treated. He worked nights and was always polite and smiling. He was the only male front desk at night and the rest of the staff should take lessons on how customers service is done. Other than him, you will do everything thing possible to not cross paths with the staff. If you don't believe me, stay there for a week and ask for the corporate phone number and see what happens"