Compare Cheap Diamond Bar Extended Stay America

"The front desk was not very friendly. The lady who checked me in was quite rude. When I signed up for the hotel there was nothing that mentioned they added another $23.50 per night for parking, making the room quite expensive. She said there was nothing she could do. Then I found out that she was bribing other people in my party to leave a 5 star review and was waiving their entire parking fee. I asked her about that and she became even more rude. The toilets made a screeching sound the entire night and when we first arrived to our room there were clothes everywhere and the beds weren’t even made. Luckily our stay here was so we could be close to Disneyland and we were goin 90% of the time. I would not recommend this hotel at all! The man at the front desk was the only nice person we experienced."

"The water park was great for young children. The hotel was clean but could use an update. "

"We always stay here when we go to Disney over 20 yrs. The staff is amazingly friendly. The Rooms are so clean. So close to Disney in walking distance..they have alot of amenities..."

"Staff was great, shuttle is so convenient and breakfast is pretty good, wish the service was faster but will definitely stay there again"

"So first and foremost when we got there they informed us the water was off so my question was how long will it be off and how long had it been off we were informed since the day before so why didn’t anyone reach out and call us to let us know so we could of booked another hotel in a timely manner. Then we are asking questions and the hostess it was a female she was rude and seemed to didn’t want to help us. Then they told us our room was not available so how we book and the room is not available so confused so they said they could upgrade us she we said can we see what the room looks like and we did and we agreed to the upgrade but what we didn’t check was the bathroom. So we got my disabled mother upstairs and in the room then we went to Disney then she calls us to inform us the water is back on but there is no hot water and the sink was broken so we had to cut our Disney night short to handle this so we went to the front desk and there was a nice young lady working And she immediately said we can switch your rooms so she did. We switched room it was late and we were tired we went to bed and woke up the next day to discover the shower head was broken and it hit my 4 year old daughter on the head my daughter was crying and so scared to even use the bathroom and get in the shower so we ended up checking out early and going elsewhere because it was the worst hotel experience. The shower water kept going from hot to cold and it hitting my daughter in the head was unacceptable "

"Good hotel, location is killer, pool is amazing. Sound in room was great, could not hear any other guests. Only complaint would be that we left our room for most of the morning, came back mid afternoon and room was still not cleaned. "