The staff quickly checked us in late at night and we're pleasant and helpful. We were given a room next to the stairwell, which lead to hearing a lot of door slamming all night. I know there were plenty of empty rooms, visible through the windows. The light outside our room was flickering, but the blackout curtain blocks this. The carpet in the room was torn and 1 of the towels had a stain. The room was otherwise clean. The soap and lotion was not the best quality, but the bottles were filled. We were told they would not come to clean our room unless requested, which is absolutely fine. However there were only 2 Keurig coffee pods for 3 nights, so I had to go to the front desk the next morning for more, which they readily provided. They also only had powdered creamer. But the lobby had coffee available in a carafe with coffeemate creamer. I would have preferred those little cups in the room. The tile outside the ice machine was dirty for a few days. The elevator on our side of the building was broken. There was a cool splash pad which we did not use.