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Ocean View Apartments – Increíble

3.0 star property

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Photo gallery for Ocean View Apartments – Increíble

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Suite, Ocean View (Increible Vista al Mar) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Terrace/patio
Exterior
Panoramic Studio, Balcony, Sea View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa

Explore the area

View in a map
Blvd Kukulkan Km 19.5, Zona Hotelera, Cancún Plaza Condominiums, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪16 min walk‬
  • Place, El Rey Ruins
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, Ocean View (Increible Vista al Mar)

Suite, Ocean View (Increible Vista al Mar) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Suite, Ocean View (Increible Vista al Mar)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

View all photos for Panoramic Studio Suite, Beach View, Beachfront

Panoramic Studio Suite, Beach View, Beachfront | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Panoramic Studio Suite, Beach View, Beachfront

  • 484 sq ft
  • Sleeps 4
  • 2 King Beds
  • Beach view

View all photos for Panoramic Studio Suite, Balcony, Sea View

Panoramic Studio Suite, Balcony, Sea View | Beach/ocean view

Panoramic Studio Suite, Balcony, Sea View

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Panoramic Studio

Panoramic Studio | Beach/ocean view

Panoramic Studio

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

View all photos for Panoramic Studio, Balcony, Sea View

Panoramic Studio, Balcony, Sea View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Panoramic Studio, Balcony, Sea View

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

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  • Parking included
  • Free WiFi
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About the neighborhood

Cancun

With a stay at Ocean View Apartments – Increíble in Cancun (Zona Hotelera), you'll be a 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 5-minute drive of Delfines Beach. .This beach aparthotel is 4.8 mi (7.7 km) from La Isla Shopping Mall and 10.5 mi (16.9 km) from Moon Palace Golf Club.
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What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Iberostar Cancun Golf Course - 16 min walk - 0.9 miles
  • El Rey Ruins - 3 min drive - 1.6 miles
  • El Rey Ruins Trailhead - 3 min drive - 1.6 miles
  • Delfines Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬7 min walk
  • ‪Royal Solaris Cancun - ‬6 min walk
  • ‪Marco Polo Restaurante - ‬7 min walk
  • ‪Sun Palace - ‬2 min walk
  • ‪Azvl - ‬1 min walk

About this property

Ocean View Apartments – Increíble

On private beach with outdoor pool, near Iberostar Cancun Golf Course
Air-conditioned accommodations at Ocean View Apartments – Increíble offer minibars and safes. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Cancun aparthotel provides complimentary wireless Internet access. 30-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the individually decorated guestrooms, featuring microwaves and minibars. Your Select Comfort bed comes with Egyptian cotton sheets. 30-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this aparthotel include complimentary wireless internet access and lifeguards on site.
Grab a drink at the swim-up bar while enjoying a refreshing dip in the aparthotel pool.
Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Beach

  • On a private white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Lifeguards
  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Spa services

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • A poolside bar
  • A swim-up bar
  • Minibar

Bedrooms

  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • 1 private bathroom
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with digital channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan
  • Fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Designated smoking areas (fines apply)

Services and conveniences

  • Iron/ironing board
  • Safe
  • Virtual front desk

Location highlights

  • Near the ocean
  • On the waterfront

Things to do

  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • Cleaning products are eco-friendly
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Property does not allow children

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ocean View Apartments Increíble Apartment Cancun
Ocean View Apartments Increíble Apartment
Ocean View Apartments Increíble Cancun
Ocean View Apartments Increíble
Ocean Apartments Increíble
Ocean Apartments – Increible
Ocean View Apartments – Increíble Cancun
Ocean View Apartments – Increíble Apartment
Ocean View Apartments – Increíble Apartment Cancun

Ocean View Apartments – Increíble Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 78 reviews
Rating 8 - Good. 10 out of 78 reviews
Rating 6 - Okay. 9 out of 78 reviews
Rating 4 - Poor. 12 out of 78 reviews
Rating 2 - Terrible. 9 out of 78 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Casie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were nice and helpful. We had a couple of minor issues with the toilet and the keypad. Both were addressed by the manager.
Stayed 10 nights in Oct 2025

10/10 Excellent

Vadim

Liked: Cleanliness, property conditions & facilities
Great Time! I would definitely recommend!
Stayed 3 nights in Sep 2025

6/10 Okay

Kenia

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Dawit

I had a really great time, definitely rec
Stayed 4 nights in Jun 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, property conditions & facilities
Terrible customer service that is mostly unresponsive.
Stayed 3 nights in Mar 2025

4/10 Poor

Hayden

Traveled with family
Liked: Cleanliness
The communication is very poor. Checking in was horrible as phone #given wasn’t answered. Less than 24 hrs to go told to use WhatsApp. The tv, safe didn’t work for duration items in suite weren’t supplied as stated. The ad is misleading and overstated. They didn’t tell us about steep stairs to access unit. The lack of replies was the worst as they had my money and didn’t seem to care. The plaza is nice and there are many different owners.
Stayed 14 nights in Feb 2025

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

No Hot Water but great view.

Amazing view and comfortable bed but there was no hot water and when we reported the issue nothing was done to fix it or compensate us for our loss.
Stayed 4 nights in Feb 2025

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Bogdan

Liked: Cleanliness, amenities, property conditions & facilities
The person on the front desk said, you’re booking is a fake, and I had to be on the phone with Expedia over the hour, they couldn’t understand how come it’s fake, if everything is good. When we came back to the property, and started to argue, whey found my reservation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a little difficult to find initially but once I understood the layout it was fine. The room is clean, neat, well maintained and has incredible views.There is a bodega on site for basic needs. There is restaurant on site overlooking the ocean. There are several restaurants in walking distance. The busses in Cancun are easy to use to go up town for shopping.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeong

Liked: Cleanliness, room comfort
It was in great location. It provides all I need for small kitchen / cooking. It was a little confusing for check in process first becaus there is no reception desk but staff was very helpful. My wife loved this place. View was gorgeous as well as nice pool in the property.
Stayed 5 nights in Dec 2024

10/10 Excellent

Enzo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location! Location!
Stayed 4 nights in Jul 2024

8/10 Good

Mario

Liked: Cleanliness
Stayed 4 nights in Mar 2024

6/10 Okay

Eziuz

Stayed 1 night in Mar 2024

2/10 Terrible

Jaspreet

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Wosrt experience. Waited at main gate for two hours. Host forgot to send us room number and code. Then a shady lady came to show us the room took $350 cad deposit on top of room charges that we paid and left without the details. Stove wire was broken i text to host to let her know and get fixed. She blamed on me. Still waiting on my deposit to get back.
Stayed 2 nights in Feb 2024

4/10 Poor

Hannah

Traveled with group
Disliked: Cleanliness, amenities
Check in was easy and well communicated but that was the only good thing about this stay. 3 of us stayed in the room, which had been stated in our booking but the room only had towels for 2. Both times when I WhatsApped for 1 more it was said there was no one available at the time to provide me one . When I went down to reception, they told me they couldn’t provide me anything as the room we were in wasn’t part of the larger complex - so only communication was through WhatsApp. There was a long thick hair attached to one of the mugs when we arrived, a swimsuit hygiene liner still stuck to the cupboard, the stovetop didn’t work and it appeared that someone had cooked eggs in the kettle? (Long white stringy things on the inside sides of the kettle). There was also a mystery cupboard above the wardrobe that looked to be full of old used towels. We had booked for 7 nights but only stayed 3 before we decided we just had to go somewhere else
Stayed 7 nights in Jan 2024

8/10 Good

ZINA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best part is the view. It is rso gut with n the beach. Great for a quick getaway.
Stayed 1 night in Feb 2024

6/10 Okay

Brian

Disliked: Amenities
Property is great. Rooms are very dated and ours was very dirty.
Stayed 3 nights in Feb 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Increíble! Estoy muy satisfecha con el alojamiento, no tuvimos ningún contratiempo, todos fueron muy amables, el cuarto muy limpio y la vista al mar maravillosa! De mi parte muy recomendado.

10/10 Excellent

Marina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Leslie Gwynne

Liked: Cleanliness, amenities, property conditions & facilities
Amazing balcony view! I had a relaxing 4-night stay ☺️
Stayed 4 nights in Sep 2023

2/10 Terrible

szabolcs

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did reservation for a hotel and I paid. The system changed the date for some season and I wasn’t able to change the date on the reservation. I contacted to customer services and they said no able to contact to the hotel they no have correct number .I was talking to 3 different customer service representative nobody helped me They said I’m not able to change date for my hotel reservations I lost my money I will never use this company again
Stayed 1 night in Aug 2023

4/10 Poor

FERNANDO, cypress

Stayed 4 nights in Jul 2023

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente, tanto el trato de las personas como la ubicación todo esta muy accesible!!
Stayed 5 nights in Jun 2023

6/10 Okay

Gloria

Liked: Cleanliness
Stayed 9 nights in Jun 2023