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Hotel Hacienda Cancun

2.5 star property

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Photo gallery for Hotel Hacienda Cancun

Outdoor pool, sun loungers
TV
TV
TV
Interior entrance

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
$42
$30 nightly
$42 total
Total with taxes and fees
Jan 20 - Jan 21

Explore the area

View in a map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪8 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

Standard Room | Iron/ironing board, bed sheets

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

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Standard Double Room | View from room
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3.1 out of 5, 825 reviews
$36 nightly
The price is $49
Jan 20 - Jan 21
Total with taxes and fees
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About the neighborhood

Cancun

With a stay at Hotel Hacienda Cancun, you'll be centrally located in Cancun, a 4-minute walk from Las Palapas Park and a 3-minute drive from Kabah Urban Park. .This hotel is 2.4 mi (3.8 km) from Cancun Mall and 9 mi (14.5 km) from Yamil Lu'um Archaeological Zone.

What's nearby

  • Las Palapas Park - 3 min walk - 0.2 miles
  • Mercado 28 - 5 min walk - 0.3 miles
  • Benito Juarez Municipal Building - 8 min walk - 0.5 miles
  • Plaza 28 - 8 min walk - 0.5 miles
  • Mercado 23 - 10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Bao Vegan - ‬2 min walk
  • ‪La Casona - ‬4 min walk

About this property

Hotel Hacienda Cancun

Hotel with an outdoor pool, 4-minute walk to Las Palapas Park
Hotel Hacienda Cancun offers 38 air-conditioned accommodations with complimentary toiletries and ceiling fans. Cable television is provided. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 38 air-conditioned guestrooms. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include ceiling fans, housekeeping is provided daily, and irons/ironing boards can be requested.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden.
Featured amenities include a 24-hour front desk and luggage storage.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 005-007-007298/2025

We should mention

This property does not have elevators

Property is also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Hotel Hacienda Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 87 out of 361 reviews
Rating 8 - Good. 104 out of 361 reviews
Rating 6 - Okay. 91 out of 361 reviews
Rating 4 - Poor. 43 out of 361 reviews
Rating 2 - Terrible. 36 out of 361 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Bronagh

Disliked: Cleanliness, property conditions & facilities, room comfort

Truly grim

Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom.
Stayed 1 night in Jul 2025

6/10 Okay

Daniel E

Liked: Staff & service

Hotel centrico no es para vacaciones

Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones
Stayed 1 night in Jul 2025

6/10 Okay

Margarita Guerra

Traveled with family
Liked: Staff & service
No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay.
Stayed 1 night in Jun 2025

8/10 Good

Alexis adan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, if you want to go in Cancun and close to downtown it's the best one
Stayed 7 nights in Mar 2025

6/10 Okay

Shelline

Traveled with family and small children
Disliked: Amenities
Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no.
Stayed 5 nights in Mar 2025

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024

8/10 Good

Angelica

Stayed 1 night in Jul 2024

10/10 Excellent

Misa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024

2/10 Terrible

yuridia

Stayed 1 night in Mar 2024

10/10 Excellent

Kemeil

Stayed 2 nights in Mar 2024

8/10 Good

David, Mt Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

2/10 Terrible

Americo, Anaheim

Traveled with family
Disliked: Amenities, property conditions & facilities
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Stayed 4 nights in Mar 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
Stayed 1 night in Jan 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities

Economy room is decent enough near Park

It's a decent enough room for the money except they don't really have any place to put your items except for one spot
Stayed 1 night in Jan 2023

2/10 Terrible

Jose

Stayed 1 night in Jan 2023

8/10 Good

RAUL

Traveled with family
Liked: Cleanliness, property conditions & facilities

Basic hotel with a pool

The hotel is very basic with a pool. there is not internet service in the rooms, you have to walk to the lobby to get connection. We stay in the hotel for a night.
Stayed 2 nights in Jan 2022

6/10 Okay

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
STEP TO ENTRANCE HIGHER THAN NORMAL AS A HANDICAPPED PERSON IT WAS DIFFICULT FOR ME TO GET UP THE FIRST STEP WITHOUT ASSISTANCE
Stayed 11 nights in Dec 2021

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRONT DESK VERY PLEASANT AND HOUSEKEEPING VERY WELCOMING
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
This hotel GG as always been a very
Stayed 5 nights in May 2021

6/10 Okay

Logan

Disliked: Staff & service

Not bad if you like old cigarettes

The room smelled like cigarettes. I complained and no one cared. One night people were so loud i couln’t sleep at 2am. It was convient to walk to the ADO station 6-10 minutes and walmart and 2 grocery stores close by
Stayed 2 nights in May 2021

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Martha C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent option for travelers in transit, plenty options near for eating, markets.
Stayed 3 nights in Apr 2021