Verified
4/10 Poor
Ramona
Feb 2, 2026
Liked: Staff & service
Disliked: Cleanliness, amenities
First, I ordered a room with double beds on the first floor wheelchair accessible when I arrived didn’t have one
We wound up getting a brown floor with a king bed for three people and a toddler
They tried to tell me my reservation was for two people when clearly it stated three adults at a toddler
They expected me to walk up steps at one and walk all the way across the hotel, because no one bothered to clean the steps at the other end of the hotel
The pile of snow was horrible.
They gave to downstairs room with the king size bed was supposed to be handicapped. However, there was snow was not removed.
My son-in-law tripped, putting a small cut in his hand and bruising his hand. I don’t know how they expected to handicap person with the wheelchair when you couldn’t get past the snow. One of the worst experiences.
They were holes in the cover no blanket
Ramona
Stayed 2 nights in Jan 2026