Compare Hotels with Shopping in West Des Moines

"The young gentleman that worked the front desk was amazing. He was kind, personable, and attentive. We did have an issue the first night with our toilet not working. He called maintenance to come in, and they fixed it right away. Very pleased with our stay. "

"Checked in after a long time of driving, my bed didn’t even have a blanket on it and it had a dirty sheet. The pillowcases were clearly reused. I asked the front desk to get this rectified and she wasn’t sympathetic at all. Just OK we’ll get it fixed when we get it fixed and I was like well. I need a blanket on my bed. So eventually housekeeping came and I want to have a shower and the showerhead didn’t work plus there was no plug for the tub apparently since I booked through Expedia, it’s a third-party so nothing they could do. I complain to Expedia not all they did was offer me $10 which is a joke so I said forget about it. "

"It was fine. The room didn't"

"Very good"

"Great hotel!!"

"I was not happy with noise beyond there scheduled quite time. Requested a refund within a week stay due to the after hours noise and was told by the hotel and hotel.com they give no refund. I was offerd a different room but i just didnt want it. So i stayed till the 27th instead of the 28th. Hardly got any sleep the entire stay. "