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Iberostar Waves Tucán - All Inclusive

Property class: 4.5

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Photo gallery for Iberostar Waves Tucán - All Inclusive

An aerial view of a resort with a large swimming pool, beach, and palm trees.
Property video
A couple dining at a beachside restaurant with wicker chairs and thatched umbrellas.
A spacious lobby with a high ceiling, marble flooring, and seating areas.
A spacious dining area with high ceilings, wicker furniture, and a central bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪16 min walk‬

Room options

View all photos for Premium Room

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room

8.2 out of 10
Very good
(146 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture overlooking a beach with palm trees and the ocean.

Junior Suite, Oceanfront

8.0 out of 10
Very good
(19 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A balcony with wicker chairs and a table, overlooking a pool area with thatched-roof structures and lush greenery.

Premium Room (Near Pool)

8.4 out of 10
Very good
(41 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A balcony with wicker chairs and a table, overlooking a pool area with thatched-roof structures and lush greenery.

Premium Room (Near Pool)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

A balcony with wicker chairs, a small table, and a view of greenery and buildings.

Premium Room, Beachside

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Beachside

A balcony with wicker chairs, a small table, and a view of greenery and buildings.

Premium Room, Beachside

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Promo)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Premium Room (Promo)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Tropical View)

8.4 out of 10
Very good
(15 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Tropical View)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture overlooking a beach with palm trees and the ocean.

Junior Suite, Oceanfront

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Pool
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  • Breakfast included
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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
  • Playacar Beach - 6 min walk - 0.4 miles
  • Mahi Golf Course - 16 min walk - 0.9 miles
  • Playacar Golf Club - 16 min walk - 0.9 miles
  • Mayan Ruins of Playacar - 6 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪Turquesa - ‬11 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪Restaurante Miramare - ‬13 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a sauna.
You can enjoy a meal at Bonsai serving the guests of Iberostar Waves Tucán - All Inclusive, or stop in at the snack bar/deli. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Property amenities

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-000585/2025

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews
Rating 8 - Good. 260 out of 1000 reviews
Rating 6 - Okay. 81 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach, friendly staff and the food was really great!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place all around
Stayed 9 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and beautiful property with a huge pool.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was really good and being all-inclusive there were a lot of options.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. Great staff, great food, very clean.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, no complaints, wait they reopened again
Stayed 10 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. The bar in the pool is amazing
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this resort so much that we will be looking to return next year. It felt like being in the jungle with the variety of animals all around. Pool was great and beach in my opinion was the best maintained compared to all the other resorts.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food selection at the buffet. Looking forward to the renovation.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff are polite
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good and would go back. The entertainment could have been better, we didn’t go to anything at the theater.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great views, amenities and the staff was very attentive and friendly.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closing down for a well deserved refresh. Hopefully the renovations keep the charm of an authentic Mexican experience.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful entry at check-in, loved the jungle with animals, loved the cleanliness of the pools and chairs, loved the well kept up beach. Food was delicious and on point. Entertainment was fantastic.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and staff were amazing! We loved the IBEROSTAR app as well to make reservations and being notified when our room was cleaned. Spider monkeys and all if the wildlife in the jungle at the eesort were an added bonus!
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would go back for sure
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was wonderful! The pool and food were 10/10. Staff was some of the friendliest people. There are activities everyday that keep the whole family entertained as a family of 6 that stayed for a week. The activity personnel were incredible! Beach access was great and the beach itself was very clean.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, rooms were clean and tidy.
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Amenities
Fantastic beach
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I’m excited for the room updates. Hope to go back and see them for myself.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Beautiful resort! Food was great!
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and clean. My only issue was with the quality and diversity of the food at the buffets.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff was polite and helpful.
Stayed 9 nights in Dec 2025