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Iberostar Waves Quetzal - All Inclusive

4.5 star property

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Aerial view
Property video
Reception
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪16 min walk‬

Room options

View all photos for Premium Room

View from room

Premium Room

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room

View from room

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed
  • Free WiFi

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Playacar), Iberostar Waves Quetzal - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. .This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 16 min walk - 0.9 miles
  • Mayan Ruins of Playacar - 3 min drive - 1.1 miles
  • Xaman Ha Aviary - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • ‪rosa roja - ‬5 min walk
  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬10 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪Festival Grand Buffet - ‬8 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a sauna, and a fitness center. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 3 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free valet parking is available onsite.
Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Beach Grill Uxmal - This restaurant serves lunch only. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1003 reviews
Rating 8 - Good. 250 out of 1003 reviews
Rating 6 - Okay. 108 out of 1003 reviews
Rating 4 - Poor. 51 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

elissa

Liked: Cleanliness, amenities, property conditions & facilities
Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, amenities
One of the best beaches on the beach! Food is good everyone found something to eat the Japanese and Italian restaurants were excellent! We were always able to find chairs by the beach and pool.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, amenities, property conditions & facilities
staff was very nice and helpful there food was also very good
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

wahida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was wonderful,staff.
Stayed 7 nights in Sep 2025
Verified

6/10 Okay

Raymond D

Liked: Cleanliness, property conditions & facilities
Room was good the food was good staff was very good. Negatives for me were all bar stools have no high backs and n lounges were a bit uncomfortable and the monkeys we thought we would see around the resort were caged up nothing loose around the resort. Also the sports bar was closed during our stay however the beach and food made our stay worthwhile
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Miguel Bermudez

Liked: Cleanliness, staff & service, amenities
The property was great. The was where we spent most of our time, but the beach was great too. Just a little rough for us old folks. Only complaint is more outlets in the rooms. The staff was fabulous. I understand it will be going through a remodel this spring. I hope they are able to retain the staff because they were the best.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. The service, the food and everything was perfect for me and my family.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need additional bars around the pool and beach. The restaurants/buffets near the beach and pool should serve breakfast
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Aleksandr

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous. The room was clean. However, we discovered very small ants on the desk and on the wall. They were harmless but unpleasant.
Stayed 11 nights in Dec 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Yes. Everything so clean. The staff are so kind.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Spectacular beach and ocean waters! Modern room, with motion detection lighting feature - fulfilling the sustainability brand promise. Delightful animals - including white peacock - roaming freely in natural habitat. Clean room and public spaces. Quality spa, which also offers massage services at beach or in jungle. Buffet and special restaurants offered wide variety of options. Christmas dinner was extraordinary!!!
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, affordable
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, loved it
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Cammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome!
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful rooms near the beach.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Hahsim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Mykhaylo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy hotel. No problem with the room at all. Friendly personnel. The food was amazing. Will visit again.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Brett Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so much fun
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Adrianne

Liked: Cleanliness, amenities, property conditions & facilities
Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Stayed 10 nights in Apr 2024
Verified

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
Stayed 4 nights in May 2025