Skip to main content
Beginning of main content
CheapTickets Verified Reviews
Wonderful!
4.5 of 5 guest rating
Room type Options Nightly price Book
Premium Room (Near Beach)
377 square feet
2 Double Beds 1 King Bed
Room sleeps 1 guest
Select dates to see price
Other room types
Premium Room (Near Beach)
377 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Last Room Available, Single
377 square feet
1 Double Bed 1 King Bed
Room sleeps 1 guest
Select dates to see price
Last Room Available
377 square feet
1 Double Bed 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premium Room (Promo)
377 square feet
2 Double Beds 1 King Bed
Room sleeps 1 guest
Select dates to see price
Junior Suite
409 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite, Oceanfront
Room with view
409 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Premium Room
377 square feet
2 Double Beds
Room sleeps 1 guest
Select dates to see price
Premium Room, Poolside
377 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite, Oceanfront
Room with view
409 square feet
2 Double Beds 1 King Bed
Room sleeps 1 guest
Select dates to see price
Premium Room, Poolside
377 square feet
2 Double Beds 1 King Bed
Room sleeps 1 guest
Select dates to see price
Premium Room
377 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premium Room (Promo)
377 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury resort on the beach, with 4 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Smoke-free property
Babysitting or childcare (surcharge)
24-hour front desk

Located in Playa del Carmen (Playacar), Iberostar Quetzal - All Inclusive is within a 10-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. This luxury resort is 2.1 mi (3.3 km) from Playa del Carmen Main Beach and 2.7 mi (4.3 km) from Mamitas Beach.

Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a fitness center. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Japanese cuisine at Bonsai Restaurant, one of the resort's 8 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Not included

  • Scuba-diving excursions
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Snorkeling included

Hotel Amenities

Iberostar Quetzal - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Quetzal - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 3 poolside bars and 7 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a steam room. Complimentary self parking and valet parking are available on site.

Iberostar Quetzal - All Inclusive is a smoke-free property.

  • Children's games
  • Number of outdoor pools - 4
  • Water dispenser
  • Fitness facilities
  • Children's club
  • 24-hour front desk
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Wheelchair accessible
  • Luggage storage
  • Bicycle parking available
  • Free buffet breakfast
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Pool umbrellas
  • Total number of rooms - 350
  • Internet access - wireless
  • Number of floors - 3
  • Tennis on site
  • Internet access
  • Number of bars/lounges - 7
  • Number of poolside bars - 3
  • Full-service spa
  • Number of beach bars - 1
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Billiards or pool table
  • Meeting rooms
  • Tours/ticket assistance
  • Beach sun loungers
  • Nature reserve
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Proposal/romance packages available
  • Number of restaurants - 8
  • Beach towels
  • Wedding services
  • Garden
  • Multilingual staff
  • Off-street parking
  • Eco-friendly cleaning products used

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish
  • Portuguese

Parking

Free self parking , Free valet parking

Room Amenities

Iberostar Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Ceiling fan
  • Desk
  • Premium bedding
  • Wireless internet access
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Internet access (complimentary)
  • Shower only
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • Down comforter
  • TV size measurement: inch
  • Bathtub or shower
  • Balcony or patio
  • Connecting/adjoining rooms available
  • Minibar (stocked, free items)
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 3
  • Laptop-friendly workspace
  • Composting
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Wardrobe or closet
  • Smooth flooring in room

Where to Eat

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Beach Grill Uxmal - This restaurant serves lunch only. Open daily.

La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing nearby
  • Windsurfing on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 11:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation might be required for some facilities onsite

Property confirms they are implementing guest safety measures

Property uses a professional cleaning service

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Masks are available to guests

Gloves are available to guests

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

No cribs (infant beds) available

Property does not follow a brand or regulatory agency's sanitization guidelines

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Debit cards

Gap period enforced between guest stays - 24 hours

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Quetzal All Inclusive All-inclusive property
  • Iberostar Quetzal Inclusive i

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The property is professionally cleaned.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Sorry, we seem to have had an issue loading our review content. Try again?