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Grand Riviera Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Riviera Princess - All Inclusive

Exterior
Creator video - submitted by Alyssa Knight Studio
Exterior
Exterior
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Housekeeping
$292
$292 nightly
$292 total
Total with taxes and fees
Dec 14 - Dec 15

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪93 min drive‬

Room options

View all photos for Family Club Room - Pool Access, Pool View

Children's theme room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Family Room

Children's theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite Plunge Pool

  • 484 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Garden View

7.8 out of 10
Good
(209 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi) | Free minibar, in-room safe, desk, blackout drapes

Suite (with Jacuzzi)

7.4 out of 10
Good
(27 reviews)
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

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  • All inclusive
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4.2 out of 5, Very Good, 2,673 reviews
$327 nightly
The price is $327
Jan 11 - Jan 12, 2026
Total with taxes and fees
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About the neighborhood

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • El Camaleón Mayakoba Golf Course - 7 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 12 min drive - 5.3 miles
  • Xcaret Eco Theme Park - 25 min drive - 11.1 miles
  • Maroma Beach - 28 min drive - 9.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Steakhouse - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 12 2025 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2114 out of 4409 reviews
Rating 8 - Good. 1073 out of 4409 reviews
Rating 6 - Okay. 619 out of 4409 reviews
Rating 4 - Poor. 293 out of 4409 reviews
Rating 2 - Terrible. 310 out of 4409 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shoshanna

Liked: Cleanliness
Stayed 7 nights in Sep 2025

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mexican people are amazing and the staff was so over-the-top friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2025

10/10 Excellent

Benjamin

Stayed 10 nights in Sep 2025

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 4 nights in Aug 2025

10/10 Excellent

Shweta

Stayed 3 nights in Sep 2025

10/10 Excellent

Lisa Carmen, Bettendorf

Stayed 4 nights in Sep 2025

10/10 Excellent

Kayvan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, and services. Love to plan another vacation in this resort.
Stayed 7 nights in Sep 2025

10/10 Excellent

Jose

Stayed 3 nights in Sep 2025

10/10 Excellent

Oluwayinka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambiance, creative architecture, quality of food and security while in resort. I didn't like the presence of creatures that looked like raccoons (terrifying), the rudeness by staff of the adjoining resort when we went swimming (we had no idea it was another different princess resort located onsite, we were treated like criminals and had a horrible experience), and lastly the guest service agent that checked us in was not professional (charged my card twice because he didn't know what he was doing costing me multiple international service fee on my credit card)
Stayed 3 nights in Jul 2025

8/10 Good

Roger Anthony

Liked: Cleanliness, staff & service, amenities
There is a lot of renovation work being done.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rajaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall! Staff were amazing
Stayed 14 nights in Aug 2025

6/10 Okay

Yashene

Traveled with group
Liked: Cleanliness, staff & service
Staff was very pleasant. Although there were some pushy vendors that were annoying in getting us to do excursions. I thought the buffets would be bigger but overall the food was okay. Have the Cooks grill things for you at the grill station, it's good! The scenery was amazing! The pool and the beach were just breathtaking. There are a few wild animals on compound. The Coati was something else. Its aggressive and tries to get into your bags and room, they tell you to leave the porch door locked (not closed) for a reason. Just be careful of that specific animal. The deers, cats and iguanas chilling on the property were pleasant. The Spa is unlike anything i have experienced, its in an outside hut, calming and beautiful. Roberto and Maria did their jobs well! Two of the best massages we ever had. We had fun overall. Again, staff were so friendly, kind and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Fikreta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and staff were perfect. Everything was well organized, and beyond all our expectations!!
Stayed 9 nights in Sep 2025

8/10 Good

Brittney

Liked: Amenities
I enjoyed my stay. Was bothered that nobody seemed to care that the room beside me was smoking, which made my experience less valuable. I feel like the food was mediocre, there wasn’t anything or anywhere. I ate where I wanted to go back for seconds. My arrival was lackluster, I did not feel important. When the first question I am asked is my age and if I’m single or married, for marketing purposes. I was disappointed by the absence of servers in the pool area, verse what I’ve experienced at other resorts. I do, however, appreciate the peacefulness of the resort.
Stayed 3 nights in Sep 2025

4/10 Poor

Leslie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

4/10 Poor

Ruzminka

Traveled with partner
Disliked: Staff & service
Large
Stayed 6 nights in Sep 2025

6/10 Okay

Laurie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Property is dated. Good was not great. Property was clean. Staff not focused on customer service. Probably would not choose to stay there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in May 2025

6/10 Okay

Olson

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I didn’t like El Guardado at the front desk when I arrived. It says on line major credit cards accept. I had an American Express. Top of the tops. And they didn’t know what they was doing and got my card froze 3 times I had to keep calling for them to unlock my card. And it took two hours for me to get checked in. And had to just pay in cash. And they charged me an extra $70 to pay in cash because there credit card machine was not working!!! Keep losing signal. Which left me with no money cause I paid for my room in cash leaving me cashless. But the service in restaurants and bars was excellent some of the best people I meet. Even the bell boys and little bus drivers thru out the day.
Stayed 4 nights in Sep 2025

10/10 Excellent

Alejandro Lazaro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff was friendly
Stayed 3 nights in Sep 2025

4/10 Poor

Ama

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend this resort.
Stayed 5 nights in Jun 2025

4/10 Poor

Malea

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Boring. Elder crowd or family resort. The food is awful. Only certain people can get certain things. Definitely wouldn't go back. Call the front desk they never answer and when they did they just transferred you and than no one would answer.
Stayed 3 nights in Sep 2025

10/10 Excellent

Keyli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff
Stayed 5 nights in Sep 2025

8/10 Good

juan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hi,everything was great except the clerk who charged me an extra fee when I checked in 8 hrs later upon arrival. The room wasn’t ready. They were supposed to call me when it was ready, and I never heard back from them.
Stayed 2 nights in Sep 2025