Compare Cheap Hotels in Santa Cruz

"First of all, there is no elevator in the building. So, if you have multiple bags then you’re heavily relied on bellboy. It also creates very inconvenient and painful if you have senior, elderly or disabled person(s). Also, I paid for golf view room and I ended up having a room with parking lot view. There no golf view from any of my room windows or balcony. Second, most staff, especially in restaurants, are not properly trained on how to greet guests. It felt like serving and bartender staff don’t want to be there. They are just there because they don’t have choice. I have been to many all inclusive vacations and by far this is my least favorite amongst all. There is no night entertainment either. So, after dinner there is practically nothing to do except wondering around the property. There was one property where there they performed night events was little far and I wasn’t informed by front desk personnel at the time of check-in. This is very poor service. Guests should be informed or notified in advance about all amenities including lodging and other entertainment activities. I was told by other guests that they do some night music shows after dinner at another property where I have to take shuttle. In short, I am not satisfied so I can recommend to others. "

"Hotel was so nice, staff very friendly. beach was amazing. definitely will return."

"The rooms need updating with paint. The food was good and the staff very friendly!"

"Rooms need to be updated. Painting needs to be done correctly- very sloppy and was peeling off walls and doors of rooms. Toilets almost sit on the ground. GREAT house keeping. Main quarters of hotel great. Rooms are just tired. Ok staff- not entirely helpful at times. Service is non existent on the beach on rented palapas and pool area. "

" My room was fairly clean, but there were several things that could definitely be improved. The coffee maker needs an upgrade, and there were no tea kettles in the room. Also, there were no slippers provided, which I usually expect as a standard hotel amenity. Lotion was only given on the first day at check-in and never replenished. Another inconvenience was the lack of a “Do Not Disturb” or housekeeping sign for the door. On our last day, housekeeping came very late, and despite requesting coffee and lotion, we didn’t receive them. After the room was serviced, there was no coffee restocked, and we were only given one towel. On the positive side, the adults-only pool area was very nice—clean, relaxing, and with friendly staff. The gym was also quite good. However, the beach area was a bit crowded, and the water didn’t meet my expectations. I’ve stayed at Divi Village before, and the water there was amazing in comparison. Aruba is still one of my favorite places to visit, and I will definitely return—but unfortunately, I wouldn’t stay at this hotel again. "

"It was very good "