We reserved a beachside room with 2 queens beds in January 2025. Upon arrival we were told that those were under construction and we were placed in a pool view room with 1 king bed. I advised that I did not want a king bed as there was 2 of us and their response was, “well you can go to the Tamirijin because we don’t have anything.” After 30 min of back and forth with a manager, they were able to find 2 Queen beds in a garden view room.
When we arrived, the view was rocks and a fence.
On Friday night, our room began to receive prank phone calls at 1:39am from other guests in our vista. The following night, at 1:50am, there were 3 men at our door throwing rocks at it and banging on the door. It was me and my friend, 2 females, in the room, and we had to call security.
I used to love the Divi, however, this trip felt unsafe and we felt like no one there cared until we spoke with a front desk associate named Jonathan. He was kind and immediately got a manager to listen to what had happened. The Divi asked that we give them another chance next year, and I would love to because I loved the beachside rooms, but considering how much was spent on this trip, I am hoping the Divi will make accommodations if we decide to go there again.