Dear Orbitz, this hotel didn’t have a heater at the time we checked in 2:30am, also in front of Rivera Hotel there were so many homeless people sleeping, such a scary neighborhood and unsafe location, I called Orbitz at 8am, and Orbitz agent said you can check out the hotel and Orbitz will refund my money, I did not see the refund in my account and I had to call Orbitz again, and the agent refunded only $115, I am very frustrated at Orbitz as to why they accept these hotels in their system and even though I checked out, why I am not getting my full refund??! I have been with Orbitz over 30 years, and don’t understand why I get treated like this?!