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Dreams Sapphire Resort & Spa - All Inclusive

4.5 star property

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Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Property video
4 outdoor pools, pool umbrellas, sun loungers
Outdoor dining
Club Junior Suite Ocean Front Swim Out Double | Premium bedding, down comforters, free minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast included
$324
$324 nightly
$324 total
Total with taxes and fees
Dec 16 - Dec 17

Explore the area

View in a map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪11 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

Terrace/patio

Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • 520 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • 534 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Swim Out Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • 520 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite Ocean Front King

Preferred Club Governor Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Governor Suite Ocean Front King

  • 990 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Bedroom Family Suite Tropical View

Terrace/patio

Two-Bedroom Family Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • 1040 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Master Suite Ocean Front Swim Out King

Preferred Club Master Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 1040 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Junior Suite Ocean Front King

Club Junior Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite Ocean Front Double

Club Junior Suite Ocean Front Double | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front Double

  • 614 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Junior Suite Ocean Front Swim Out King

Club Junior Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 614 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite Ocean Front Swim Out Double

Club Junior Suite Ocean Front Swim Out Double | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front Swim Out Double

  • 614 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Master Suite Ocean Front King

Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Club Master Suite Ocean Front King

  • 1227 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Master Suite Ocean Front Swim Out King

Club Master Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Club Master Suite Ocean Front Swim Out King

  • 1227 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Two-Story Villa

Club Two-Story Villa | Terrace/patio

Club Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 1291 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Junior Suite Tropical View King

Terrace/patio

Junior Suite Tropical View King

8.2 out of 10
Very good
(66 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(8 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(10 reviews)
  • 520 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puerto Morelos

When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Puerto Morelos Beach - 11 min walk - 0.6 miles
  • Ojo de Agua Beach - 5 min drive - 2.5 miles
  • Puerto Morelos Town Square - 6 min drive - 2.7 miles
  • Moon Palace Golf Club - 27 min drive - 11.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Swim Up Bar - ‬7 min walk
  • ‪Bistro El Beso - ‬7 min walk
  • ‪Blue Moon - ‬8 min walk
  • ‪Route 66 - ‬7 min walk
  • ‪Villa Marina - ‬10 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 568 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated guestrooms - September 2019
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 484 out of 1025 reviews
Rating 8 - Good. 247 out of 1025 reviews
Rating 6 - Okay. 151 out of 1025 reviews
Rating 4 - Poor. 55 out of 1025 reviews
Rating 2 - Terrible. 88 out of 1025 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Terez

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome trip great place
Stayed 2 nights in Aug 2025

8/10 Good

Saphie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stayed 4 nights in Sep 2025

2/10 Terrible

Deonica

Disliked: Cleanliness
I never heard back from the property
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Stayed 6 nights in Aug 2025

4/10 Poor

Sevinj

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
beach was not accessible due to excessive seaweed
Stayed 6 nights in Aug 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indigo area is the way to go. The staff there are incredible, especially Daniel, Victor and Santos. Staff and food at all the restaurants were great.
Stayed 6 nights in Aug 2025

10/10 Excellent

Harminder Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s big resort. With nice big size pool and awesome food.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Aug 2025

6/10 Okay

ANDRES HERNAN

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run down property seems like an old time share. Furniture is decent in rooms but ac seems to be old and not good enough to keep the rooms cool and with low humidity. The algae problem makes it not worth it to visit during algae season and definitely not worth paying a room upgrade because you are in front of the beach with the stank of rotting algae. Major issues with property are ac in rooms not working properly and no elevators. Service of course is amazing, it is Mexico!!!…the property is just not in line with the quality of people they have
Stayed 4 nights in Aug 2025

10/10 Excellent

RUTH

Stayed 4 nights in Aug 2025

8/10 Good

Tamara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was good experience
Stayed 7 nights in Aug 2025

10/10 Excellent

Andrzej, Maspeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice resort with friendly staff and lot off activities , but beach was not usable on this time of the year
Stayed 5 nights in Aug 2025

6/10 Okay

Irma

Traveled with family
Liked: Cleanliness, amenities
The food was very good. The staff at check in were not friendly and told us we would get a tour of the hotel and never got one. The room was hot, no AC was working and the beverage friedge was not working, sliding door was open amd broken lock.
Stayed 4 nights in Aug 2025

8/10 Good

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our villa, but besides the resort was only ok. Some staff we re wonderful, others felt like you were bothering them when you asked them for anything. The acrobatic show was great. the pool was on the hotter side due to it being August (understandable but wish they would’ve pumped cold water into it), and the beach was not usable due to the sargassum, but again that is not the resorts fault.
Stayed 4 nights in Aug 2025

4/10 Poor

Cassandre

Traveled with family
Nothing good to say.
Stayed 4 nights in Aug 2025

4/10 Poor

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

2/10 Terrible

Ekaterina Albertovna

Stayed 13 nights in Aug 2025

2/10 Terrible

luz

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty beach

It was the only hotel in the area that had the beach dirty. Not only the sargasso but also trash. The hotel next to it kept their beach clean from sargasso
Stayed 4 nights in Aug 2025

2/10 Terrible

carlos

The pool management was a disaster
Stayed 5 nights in Aug 2025

2/10 Terrible

phillip

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was bad and staff was rud
Stayed 6 nights in Aug 2025

6/10 Okay

Chantel

Liked: Cleanliness, staff & service
Great food and service. Hotel a bit dated. Not much to do without paying extra for Indigo or Preferred to access other parts of the hotel and lots of sargassum where you cannot swim or sit on the beach as it has a high sulphur smell.
Stayed 7 nights in Aug 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Lack of good entertainment
Stayed 4 nights in Aug 2025