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Dreams Sapphire Resort & Spa - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

A resort with a large swimming pool, palm trees, and a beach view.
Property video
A bed with a view of the ocean, a vase of flowers, and a wooden nightstand.
A luxurious resort with thatched-roof overwater bungalows, a pool, and ambient lighting.
A spacious restaurant with high ceilings, wooden beams, and hanging pendant lights. Tables are set with white napkins and glassware.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Pet friendly
  • Free WiFi
The current price is $269
$219 nightly
$269 total
Total with taxes and fees
Aug 16 - Aug 17

Explore the area

View in a map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min walk‬
  • Place, Puerto Morelos Town Square
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

A modern living room with a blue sofa, a wooden coffee table, and a balcony with two chairs and a small table.

Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, minibar (free items), in-room safe

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Tropical View Double

A modern living room with a blue sofa, a wooden coffee table, and a balcony with two chairs and a small table.

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(12 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

Premium bedding, down comforters, minibar (free items), in-room safe

Preferred Club Junior Suite Ocean Front Swim Out King

8.0 out of 10
Very good
(6 reviews)
  • Beach view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Swim Out Double

Premium bedding, down comforters, minibar (free items), in-room safe

Preferred Club Junior Suite Ocean Front Swim Out Double

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Governor Suite Ocean Front King

Preferred Club Governor Suite Ocean Front King | Premium bedding, down comforters, minibar (free items), in-room safe

Preferred Club Governor Suite Ocean Front King

  • Ocean view
  • 1560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two-Bedroom Family Suite Tropical View

A modern living room with a blue sofa, a wooden coffee table, and a balcony with two chairs and a small table.

Two-Bedroom Family Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1040 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, minibar (free items), in-room safe

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 1040 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean Front Swim Out King

Preferred Club Master Suite Ocean Front Swim Out King | Premium bedding, down comforters, minibar (free items), in-room safe

Preferred Club Master Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 1040 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Junior Suite Ocean Front King

A hotel room with a large bed, a desk, a chair, a small table, and a view of the ocean.

Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Junior Suite Ocean Front Double

A hotel room with two beds, a desk, a chair, and a view of the ocean.

Club Junior Suite Ocean Front Double

  • Sea view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Junior Suite Ocean Front Swim Out King

A modern hotel room with a large bed, a sofa, a dining area, and a balcony with a view of the ocean.

Club Junior Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Junior Suite Ocean Front Swim Out Double

A hotel room with two beds, a desk, a chair, a table, and a view of the ocean.

Club Junior Suite Ocean Front Swim Out Double

  • Beach view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Master Suite Ocean Front King

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Club Master Suite Ocean Front King

  • Ocean view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Master Suite Ocean Front Swim Out King

A modern hotel room with a large bed, a desk, and a view of the ocean.

Club Master Suite Ocean Front Swim Out King

  • Beach view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Two-Story Villa

A modern villa with a swimming pool surrounded by lush tropical vegetation.

Club Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 1291 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Junior Suite Tropical View King

A modern living room with a blue sofa, a wooden coffee table, and a balcony with two chairs and a small table.

Junior Suite Tropical View King

8.4 out of 10
Very good
(69 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Tropical View King

A modern living room with a blue sofa, a wooden coffee table, and a balcony with two chairs and a small table.

Preferred Club Junior Suite Tropical View King

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Premium bedding, down comforters, minibar (free items), in-room safe

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(12 reviews)
  • Ocean view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Puerto Morelos

When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square. .This all-inclusive property is 11.5 mi (18.4 km) from Moon Palace Golf Club and 9.1 mi (14.7 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
View more Resorts in Puerto MorelosOpens in a new window

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Puerto Morelos Beach - 14 min walk - 0.8 miles
  • Ojo de Agua Beach - 7 min drive - 2.9 miles
  • Puerto Morelos Town Square - 8 min drive - 3.1 miles
  • Petempich Bay - 17 min drive - 6.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Bistro El Beso - ‬6 min walk
  • ‪Afthonia - ‬4 min drive
  • ‪Swim Up Bar - ‬7 min walk
  • ‪Casa del Mar - ‬8 min walk
  • ‪Bluewater Grill - ‬3 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 568 guestrooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a complimentary water park, and a health club. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Asian cuisine at Himitsu, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Bordeaux - This fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Portofino - This theme restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Bluewater Grill - This steakhouse serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Climbing wall
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux
  • El Patio
  • Himitsu
  • Portofino

Things to do

  • 4 outdoor pickleball courts
  • 4 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Kayaking
  • Mini golf
  • Music library
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Shopping
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • No elevator
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 472 out of 1007 reviews
Rating 8 - Good. 253 out of 1007 reviews
Rating 6 - Okay. 147 out of 1007 reviews
Rating 4 - Poor. 55 out of 1007 reviews
Rating 2 - Terrible. 80 out of 1007 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

KORINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay everything was perfect
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a family vacation!
Stayed 4 nights in Apr 2026
Verified

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Staff & service
The place is gorgeous,
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff was unbelievable and went the extra mile for me
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Adonice

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was incredible. The beach area Is really lacking however.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER kid friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dominika

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful and the resort was clean and beautiful!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

dan d.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in every way. Our room was nice but needs some updating.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
This resort was breathtaking. It was clean, the food was amazing and the STAFF were so friendly and kind!
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever! I booked this trip for my fiancé for his birthday. My mom recommended this location since her and my dad stayed here. We absolutely loved it! The staff was very friendly and if we needed anything they did not hesitate to get it for us. Definitely looking forward to going back again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Majid

Liked: Amenities, property conditions & facilities
Lovely hotel with great foods and lovely staff
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Justin Alan

For the price the hotel, the beach is not what I expected. Hotel zone is much better and nicer beaches with clear water. Stick to the hotel zone.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Kavya

Liked: Cleanliness, staff & service, amenities
Spotless rooms, wonderful amenities, friendly staff and good quality food. Loved the stay!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Food was great, staff were super-friendly, rooms were spacious and clean.
Stayed 5 nights in Dec 2025
Verified

4/10 Poor

Shannon April

Food was terrible. Hard to find anything to eat!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Staff amazing and resort cleanliness
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Natarsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited this resort for a destination wedding and it was hands down the best wedding I've ever attended. The rooms were clean, had ample space, and the beds were comfy. The main pool was huge and the entertainment staff were great! There were several bars and restaurant choices so there weren't any long waits. The staff was very friendly and accommodating. I will definitely return in the future.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Andy Vishnu

Liked: Cleanliness, amenities, property conditions & facilities
Great experience overall!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, beautiful views in the prefered club, rooftop pool was amazing
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities were fantastic.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Shivam

Liked: Cleanliness
Wonderful vacation desination for a relaxing family oriented fun. Amazing will definately come back. The resort doesnt not have smart tv functions and some aspects of the room needed to be fixed however those issues paled in comparison to the fun and relaxation it was a minimal annoyance.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Michael Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I thought was a negative was there are no reservations for the restaurants. Some nights was an hour wait to sit down for dinner.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Terri A.

Liked: Cleanliness, amenities, property conditions & facilities
The people that work there are amazing couldn’t have asked for any better!
Stayed 7 nights in Jan 2026