Compare Hotels with Airport Transfers in Prescott Valley

"Clean room"

"There is no clear information that the Casino Hotel and the Lodge are different sites and that Lodge guests do not have access to hotel benefits, and are announced as part of the same facilities"

"There was no discloser that this property was under total remodel. And I mean construction zone in the lobby and most floors! We walked in to the lobby and it was a full construction zone with hand-written sign with arrows on where to check in. No lobby and the breakfast room was crammed into a small conference room. We had a remodeled room, but the king bed was old and lacking full support and 4 tiny queen size pillows and very old and worn duvet. Amenities included only one serving of coffee. Had to wait for breakfast to begin to get more coffee to start the day. The staff was friendly and trying their best. But if we had know about the construction, I would have chosen to reserve another property. "

"Room was great and the staff were lovely. A great spot for us to stay when visiting outside of Sedona"

"Pet gift was wonderful touch."

"With NO advance notice whatsoever, we were notified at check in that we were bumped to another "sister hotel" a mile away. This was NOT a last minute reservation. With no alternative, we re-packed the car and drove to another hotel farther from our purpose for traveling there to find it completely under construction. We made a reservation for a king bed, but were given two smaller separate beds. Only one elevator worked and we were on the 3rd floor. They know how to make the reservation, but not how to hold the reservation. We had a less desirable room, farther away, under under construction. NOTHING given or even offered for the inconvenience. I am surprised that Hotels.com would allow such treatment of a long-time, or ANY of their customers. "